Account Management SR Specialist

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a  focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.  

We currently have a career opening for a SR Specialist Account Management.

What Account Management contributes to Cardinal Health

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned

set of customers. Provides new and existing customers with the best possible service and recommendations in relation

to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity.

Provides product service information to customers and identifies upselling opportunities to maintain and increase

income streams from customer relationships.

Location:

Remote

Responsibilities

As a member of the Customer Success Team, the Account Specialist is a highly organized problem solver, task master,

strong communicator and team player responsible for customer relationship with small Acute IDN(s) below $20M in

spend annually. This individual is customer and team driven, waking up every day focused on meeting customer needs,

while building sustainable processes and solutions.

Accountabilities in Role

Customer Relationship and contract management

• Service existing small IDN account base with focus on retention

• Serve as primary point of contact for customer; ownership of customer relationship management and

operations functions, bridging the gap between sales and support functions as necessary

• Build customer support processes for small accounts, with focus on scale

• Own communication between the customer and Cardinal Health ranging from service issues to leading cadence

calls

• Lead Business Review preparation and delivery (either via virtual presentation or via email dependent on

customer need and size).

• Responsible for execution to customer agreement, including validation of MMP and rebate calculations (if

applicable), communicating results.

Issue Resolution/Project Management

• Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and for

facilitating, developing, designing and implementing processes that improve overall customer experience. Act as

customer advocate and liaison back into Cardinal Health organization (sales, customer service, implementation,

contracts, operations).

• Accountable for accuracy of account demographics and oversees accuracy of new account setup

• Support of team needs and projects as directed by Customer Support Manager

Analytics and Reporting

• Responsible for execution to customer agreement, including reporting of performance measurements,

identification of savings opportunities, reporting the savings achieved and communicating back to customer

• Reporting of performance measurements to track and sustain continuous improvement for initiatives and

routine business needs

Talent Acquisition

Qualifications

• Demonstrate advanced knowledge of Pharmaceutical Distribution supply chain and pharmacy solutions.

• Highly organized go-getter, team player, focused on continuous improvement and development

• Effective communicator and customer relationship builder

• Eye for opportunities to improve efficiency and processes; focused on how to scale while servicing small

customers.

• Strong project management and account management skills

• Lead and manage both internal team members and external customers in a complex matrix environment

• Knowledge of Cardinal Health internal processes.  

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform

varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Anticipated salary range: $56,000 – 84,000

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 04/14/2025  *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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