Director of HR Services

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:
The Director, HR Services provides strategic leadership for a high-performing team of HR professionals responsible for delivering critical HR services across multiple states. This role establishes and drives the vision, strategy, and operational execution of HR service delivery to ensure high-quality support, compliance, and continuous improvement. The Director leverages technology, data, and best practices to optimize employee and internal client experience and to scale services in alignment with organizational growth, including M&A activity. This is a highly visible, hands-on, and strategic leadership role requiring strong business acumen, operational excellence, and a commitment to customer service.

*This is a REMOTE position.

 Essential Duties and Responsibilities:

• Provide strategic oversight and leadership to the HR Services team, ensuring high performance in areas including background checks, drug screening, accommodations, unemployment claims, license verifications, healthcare sanctions, and other compliance-related support.
• Lead the development and execution of HR Services strategy, aligning service delivery with organizational goals and evolving business needs.
• Build and maintain a strong, scalable team through effective leadership, coaching, talent development, and succession planning.
• Define, implement, and monitor key performance indicators (KPIs) and service level agreements (SLAs) to drive accountability and ensure service excellence.
• Champion a culture of customer service, ensuring ongoing measurement and enhancement of internal client satisfaction.
• Lead the successful integration of acquired teams into standardized HR Services processes during M&A activity.
• Drive the adoption and optimization of HR technology and automation tools to enhance service efficiency, scalability, and user experience.
• Establish governance and stakeholder engagement models to ensure transparency, alignment, and responsiveness across HR Services.
• Serve as a key advisor to senior HR and business leadership, using data and insights to shape decisions and inform process improvements.
• Stay informed of industry trends, vendor capabilities, and regulatory changes to proactively evolve the HR Services function.
• Partner cross-functionally with HR Centers of Excellence, HRBPs, Compliance, and Operations to identify needs and deliver high-impact solutions.

• Executive-level communication and interpersonal skills, with a demonstrated ability to influence and build trust across diverse stakeholders.
• Strategic thinker with the ability to translate vision into actionable plans and measurable results.
• Proven change agent with a track record of driving process innovation and continuous improvement.
• Data-driven decision maker with strong analytical skills and the ability to communicate complex information effectively.
• Strong customer orientation and commitment to high-quality service delivery.
• High level of integrity and discretion in handling confidential information.
• Deep understanding of HR operations, compliance, and service delivery models.

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).
• 10+ years of progressive HR experience, with a focus on HR Services, Shared Services, HR Operations, or similar.
• 5+ years of leadership experience, including direct people management and team development.
• Proven success in leading HR service delivery within a multi-state or national organization; healthcare experience strongly preferred.
• Demonstrated experience with M&A integration, change management, and operational transformation.
• Proficiency with enterprise HR systems (e.g., Workday, Oracle, UKG).

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Ability to travel on a monthly or quarterly basis; frequency may fluctuate based on business needs
• Majority (90%) of work is conducted indoors in air-conditioned or well-ventilated facilities.

Salary Range:
$145,000 - $165,000. Actual compensation will be determined based on the candidate's qualifications and experience.


Benefits:

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.