Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Technical Account Manager (TAM) builds, develops, and maintains one-on-one relationships with our strategic customers. You have relationship leadership and project management skills, working with diverse customer and internal team members from practitioners to senior leadership. You think strategically across business, and technical objectives, helping customers maximise value from their product investment.

In addition to the above set of functions, key elements of the role include being the technical advisory lead for enterprise customers, establishing business and operational understanding of their environment. When working with customers and partners, you will lead technical health reviews, and influence partners to improve your customers’ operational health. The overarching goal is to understand your customers’ technical and business strategies, requirements and priorities and are in a position to anticipate and avoid issues; identify and mitigate risk; experience full realization of the Adobe product suite.

What you'll Do

• Lead outstanding support engagement as the technical executive point of contact throughout the Customer’s solution lifecycle

• Guide and support customer’s strategy with Adobe Solutions via service delivery plans with clear outcomes

• Drive clear communication across Customer operational areas

• Maintain regular and appropriate governance with both internal and external executive teams

• Drive alignment, facilitating and reporting on overall engagement status and outcomes

• Advocate for Customer across internal Adobe teams. Optimize client’s product investment

• Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem

• Make recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and recommendations

What you need to succeed

• Bachelor’s Degree in related subject area of the technical industry. Equivalent experience will be considered

• Confirmed experience in consultative, customer support, customer success and/or related role in marketing technology

• Outstanding customer-facing skills that enable you to represent Adobe best within a customer’s environment. Driving discussions with multiple teams from developers and analysts to management and senior leadership

• Strong presentation skills, including confident presence over the phone and via conference tools. Leading meetings, workshops, and reviews in front of audiences both small and large, up to C-level

• Strong conflict-resolution skills to drive closure to customer concerns and open technical requests. Strong organization ability to prioritize work against client goals

• Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations

• Excellent problem-solving skills, with a consistent record to identify issues, solve them quickly and thoroughly, coordinating peers and internal resources where required

• Experience and familiarity with our Adobe DX products (e.g.: Adobe Analytics, Adobe Experience Manager (AEM), Adobe Campaign, etc.) is a big plus

• Very good language skills in French (must); plus English and German

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.