Resident Accounts Manager

Description

Summary

The Resident Accounts Manager will be responsible for day-to-day operations and financial functions of a portfolio of properties. This remote position centralizes rent collection, delinquency efforts, and scheduled billing responsibilities to optimize revenue for each property. This position also provides resident support through customer care and reputation management.

Who You Are:

• You are self-motivated and enjoy working with others through a remote office setting with virtual communication
• You have a high degree of self-discipline
• You are dependable, focused, detail-oriented, and take pride in your work.
• You understand the impact that revenue, delinquency, and ancillary income has on the financial performance of the property and portfolio.
• Your work ethic is strong, and you enjoy working with different management styles.

What You’ll Do:

• Collecting and posting rent in a timely manner according to state and local requirements for each property
• Execute collections strategies to keep delinquency below 1%
• Monitor and follow up on bad debt, including use of an Artificial Intelligence (AI) tool to assist with resident communication and collections
• Preparation of all notices, resident, and guarantor contact, and filing evictions electronically, if available.
• Manage Leap program
• Complete pre-close and AME checklists
• Post all charges for quarterly inspections and move-out
• Complete timely Final Move Out statements and quarterly notices
• Manage in house collections, including use of an Artificial Intelligence (AI) tool to assist with prior resident communication and collections.
• Work closely with collections agency(s)
• Participate in recurring meetings with Regional and Property Managers, as needed to communicate financial performance of each property in portfolio
• Handle customer care issues and resolve in a timely and respectful manner
• Provide timely responses to online reviews and inquiries

Experience & Skills Needed:

• Previous experience in an Assistant Manager or Bookkeeper role in the property management industry
• Proficient in Entrata
• Proficient in Microsoft Office Suite of Applications
• Communication skills that foster an environment of connection and belonging, teamwork and productivity
• Ability to create a respectful sense of urgency with rent collections
• Impeccable attention to detail and strong organization skills
• Experience in collecting delinquent rent and post move out charges
• Excellent written and verbal communication skills, including grammar and punctuation
• Above average negotiating skills
• Ability to handle customer issues to completion
• A high school diploma or equivalent

What You’ll Get (Peak Perks):

• Paid Parental Leave + one free year of free diapers
• 15 Days of PTO + 2 additional “Me Days”
• 401(k) Match
• Wellness initiatives, healthy team competitions and virtual yoga classes through Peak’s LiveWell program
• Onsite mentorship program
• Leadership training
• Additional rewards and recognition
• 10 Year “Peakiversary” Trip

Who We Are

PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful.

PeakMade Real Estate is an Equal Employment Opportunity employer.

Our Mindsets

• People Matter Most
• Do the Right Thing
• Create Moments
• Own It
• Evolve

Qualifications