Account Coordinator

Account Coordinator

RKD Group is a leading direct response marketing and advertising agency dedicated to serving nonprofits. Headquartered in Dallas, Texas, we are a remote-first company that has helped hundreds of nonprofits raise billions of dollars to drive meaningful impact.

Job Summary

The role of an Account Coordinator is to ensure the successful execution of the assigned client’s omnichannel marketing plan. They also provide support to Directors, Account Managers, and Account Executives.  This position works with all internal company departments including production, sales, graphic design, data processing, digital, media, and accounting.  The Account Coordinator ensures all aspects of the projects conform to client specifications and are delivered on time and with quality, in accordance with the client’s omnichannel direct marketing plan.

Key Responsibilities

• Develop and maintain strong relationships with clients by providing top client service
• Implement, schedule, and monitor campaigns
• Coordinate the creation of omnichannel direct marketing plans and enter client project specifications into the company’s project management database as well as track completion of project milestones and deliverables
• Management of weekly client status report
• Review and approve mockups (per client standards)
• Communicate file processing specifications
• Validate data segmentation and counts against plan projections
• Check seed records
• Monitor schedules and changes as necessary
• Communicate updates/changes in client specifications – standard operating procedures (SOP)
• Prepare and participate in client meetings (face-to-face/conference calls – as needed)
• Assist the account management team and the client partners with client meeting agendas and recaps
• Perform quality control on all aspects of each project, creating client service agreements, checking invoice reports for accuracy, tracking project progress, creating, and tracking timelines, and reviewing client account status
• Work with all internal departments including the creative team, production team, data team, and account management team to assure all client projects are completed on time and within budget
• Enter client project specifications into the company’s project management database as well as track completion of project milestones and deliverables
• Enters information into RKD technology and systems for instructions, workflows, tracking, and solutions
• Partner with clients to act as an internal advocate for their work within the agency

Qualifications & Skills

• An associate degree is required or 2+ years of related experience working in account/project management.
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Experience with nonprofit organizations and/or direct marketing agencies is preferred

The successful candidate must be results oriented with excellent written and verbal skills. They must be very organized and able to work under pressure with good attention to detail.

Location: Remote 

Pay Range expected for the position: $50k- $55k annually.

The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate.

RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits. 

RKD Group is an Equal Employment Opportunity employer. 

No sponsorships available for this position.