French Speaking Customer Support for Subscription-Based Services Department

Patrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding career opportunities. We are currently seeking a French Speaking Customer Support Representative for our Subscription-Based Services Department. This position is ideal for individuals passionate about providing top-notch customer service in a dynamic environment.

Responsibilities

• Provide exceptional support to French-speaking customers regarding subscription services via phone, email, and chat.
• Assist customers with inquiries about subscription plans, billing issues, modifications, and cancellations.
• Effectively resolve customer complaints and questions to enhance their experience with our services.
• Document customer interactions accurately and ensure timely follow-up on inquiries.
• Collaborate with the marketing and product teams to communicate new offers and updates to subscribers.
• Stay informed about service features and updates to provide informed recommendations to customers.
• Gather customer feedback to contribute to ongoing service improvements and customer satisfaction initiatives.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, particularly within subscription-based or SaaS environments is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Proficiency in using CRM systems and standard office applications.
• Detail-oriented with excellent problem-solving skills.
• Ability to work independently and manage time efficiently in a fast-paced setting.
• Flexibility to work varied hours, including evenings and weekends if necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks