Account Executive, SMB - Buenos Aires

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Role

Join our Account Executive Team in Buenos Aires, and help us build and scale our sales machine. You will play a critical role in helping future customers understand the value of our product, ensuring a successful implementation, as well as maintaining a long-term relationship for the customer to scale up the adoption.

What You'll Do

• Take discovery, demo and pricing calls with prospects. (A really fun fact about working in sales at Gorgias is that we have a great team that generates leads for us!) Instead of hunting down leads, you’ll use your Gorgias expertise to:

  • Showcase the value of Gorgias specific to their goals/needs

  • Answer questions & counter objections.

  • Set next steps and expectations in the buying cycle to move the deal along

• Follow up & Nurture prospects you have had demo calls with

• Constantly optimize the sales pipeline, by leveraging data at each step of the process

• Attend targeted events to find new leads

• A strong focus on customer success, both during the initial sale and post-sale

Who You are

• 2+ year of B2B sales experience

• Excellent communication and writing skills in English

• Thrive on closing fast pace deals

• Strong sense of curiosity

• Passion for learning

• Ability to understand complex ideas and automate processes

• Ability to move fast and get things done

Nice to have(s):

• Track record of meeting and exceeding quota

• Previous experience in e-commerce

• Previous experience selling SaaS products

• API and HTTP integration knowledge

• MEDPICC certification

• Previous experience selling customer support software

Perks & Benefits

• 🏖️ 25 business days vacation

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 🍽️ Personal credit card to buy lunches up to USD 300 per month (you’ll have your own Gorgias credit card)

• 💻 Company provided laptop

• 💆🏻‍♀️ Get up to USD 700 to set up your workstation at home (working from home should feel breezy)

• 📚Get up to USD 2,000 per year for learning materials, including books, courses, and training sessions that are clearly related to your job scope. This budget also covers individual coaching! Additionally, you can allocate up to USD 500 of this amount toward wellness.

• 🧠 Work with a talented team and leaders who have been in your shoes before - you'll learn a lot from them!

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

This role will be Hybrid reporting into our Buenos Aires Office

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!