Lending Sales Assistant

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futur

About the job:

This position is responsible for assisting the Lending Sales Team with member applications, appointment scheduling, member documentation, reporting and referral/lead tracking.  Responsibilities also include assisting with general loan inquiries and gathering documentation from potential applicant(s) and/or Lending Sales team and uploading into applications system. Individual will ensure compliance with MCU and third party loan policies and federal, state and NCUA rules, regulations and laws.   This position is focused on the administrative side of the originations process and is responsible for supporting the rest of the team in this capacity.  Providing members with the highest level of member service.

What you’ll be responsible for:

• Build lifetime quality financial relationships with each member by providing competitive products and excellent service.
  • Answers all incoming calls from general information phone lines.  
  • Returns calls for general information to prospective borrowers.   
  • Refers calls to the appropriate person within the property department.  
  • Mails applications, brochures, or other appropriate material to calling members as requested.  
  • Pre-qualifies applicants.  
  • Takes applications over the phone. 
• Prepare daily, weekly and monthly sales tracking and member satisfaction survey reports using Microsoft Excel and internal reports.  
• Monitor member submitted applications and import new loans into application system.
• Schedule appointments for the Lending Sales Specialist.
• Respond to telephone calls and emails directed to the lending sales team and assist with general inquiries related to approval process, mortgage statuses and loan programs.
• Review and process paperwork submitted by Lending Sales Team and members.  Scan/upload application documents into application system.
• Coordinates and communicates with Lending Sales Specialist, members, processors to ensure the loan application process is smoothly completed with accurate documentation. 
• Pipeline management – multiple loans in a fast-paced work environment.
• Review and distribute incoming emails and correspondence and monitor and validate MCU generated sales leads.
• Assist with lending department promotional activities, i.e. seminars, webinars, Realtor Days, etc.
• In this role, the individual will assist in determining the applicant’s financial needs and promote mortgage products/services that meet those needs
• Perform all clerical functions for the lending department (i.e. maintenance of databases, marketing needs, and mailing thank you letters and promotional giveaways).
• Track receipt of initial disclosure package from members
• Compile competitive market analysis as needed.
• Cross-sell other MCU products and services in line with member needs. 
• Participate in MCU training programs and any other functions as requested.
• Review initial customer document package for submission to processing
• Maintain open communication with Lending Sales Specialists and Processors regarding requirements to close files.
• Review pipelines daily to ensure a smooth transaction flow for all interested parties.
• Complete assigned tasks for Lending Sales Specialists and Processors as needed.
• Acts as a back-up to Lending Sales Specialties and operations team when needed.  
• Order and track status of: appraisal, payoffs, title report, HOI, VOEs as required for loan completion.
• Assist when needed with ordering and tracking status of: appraisal, payoffs, title report, HOI, VOEs, etc. as required for loan completion
• Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance.
• Assist with post-closing requirements as needed.
• Perform other duties as required and requested by management.

What you’ll bring: