Manager, Key Account Management

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do

We are seeking a client relationship professional to serve as a Manager in the Key Account Management Team. You will interact with the customer in a helpful and friendly manner to understand customer needs as you develop and maintain customer relationships for high-profile accounts for our North American customer base, including Canada and Mexico. You thrive on exceeding goals and knowing your success positively impacts those around you.  This role combines account management, product management, and relationship building. Working to champion the customer’s needs by working cross-functionality with our entire team.

• Provide dedicated support of high revenue or strategic accounts.

• Identify and resolve root cause and implement tailored solutions.

• Articulate and drive client use requirements, client value and expansion while maintaining trusted advisor status with the client and internal groups.

• Traveling for on-site meetings, sales presentations, and hands-on support.

• Evaluate, develop, and manage metrics reporting and facilitating metrics reviews with customers.

• Assist our operations teams in delivering superior customer service by documenting customer requirements.

• Advocate for the client to internal stakeholders. Share client feedback and insights to optimize the client experience.

• Establish quality partnerships with both internal and external clients.

What You’ll Bring

• Passion for solving customer issues and making them successful.

• Excellent communication skills, ability to deliver complex ideas to diverse audiences.

• 2+ years of cross-functional, account management or similar adjacent areas of support, logistics operations, supply chain, or sales.

• Expertise in the transportation and/or logistics industry, as well as international operations including documentation and border crossing requirements.

• Strategic mindset, with the capability to make difficult decisions.

• Demonstrated ability to develop relationships with our customers vertically and horizontally.

• Ability to establish priorities and manage multiple activities to meet deadlines.

• A bachelor’s degree or 5 years industry experience with at least 1 year in a leadership role.

• Passion for solving customer issues and making them successful.

• Excellent communication skills, ability to deliver complex ideas to diverse audiences.

Ascent’s Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay