German Speaking Customer Support for Virtual Assistant Department

Patrique Mercier Recruitment FR is committed to connecting talented professionals with exciting job opportunities. We are currently seeking a German Speaking Customer Support Representative for our Virtual Assistant Department. This role is perfect for individuals who are passionate about providing top-notch customer service and assisting German-speaking clients with their virtual assistance needs.

Responsibilities

• Deliver outstanding customer support to German-speaking clients regarding virtual assistant services through phone, email, and chat.
• Assist customers with inquiries related to service offerings, pricing, and account management.
• Effectively resolve customer issues and complaints, ensuring a positive experience.
• Maintain detailed records of customer interactions and follow up on outstanding inquiries.
• Collaborate with internal teams to address client needs and enhance service delivery.
• Educate clients about the features and benefits of the virtual assistance services offered.
• Gather and relay customer feedback to support continuous improvement of services.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably within the virtual assistant or administrative support sector.
• Strong communication skills with a focus on customer satisfaction.
• Excellent problem-solving abilities and the capability to work independently.
• Proficient in using CRM systems and standard office applications.
• Detail-oriented with strong organizational skills.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks