German Speaking Customer Service for Online Shopping Platforms Department

Patrique Mercier Recruitment FR is delighted to announce an opening for a German Speaking Customer Service Representative for the Online Shopping Platforms Department. This position allows you to join a dynamic team dedicated to ensuring an exceptional shopping experience for customers on leading online platforms.

Responsibilities

• Provide outstanding customer support to German-speaking clients via various communication channels, including phone, email, and chat.
• Assist customers with product inquiries, order placements, and troubleshooting shopping issues on the platform.
• Handle customer complaints and feedback to enhance the overall shopping experience.
• Guide customers through the online purchasing process and provide clear instructions as needed.
• Collaborate with other departments to resolve complex inquiries and ensure timely responses.
• Maintain up-to-date knowledge of online platform features, promotions, and policies to better assist customers.
• Document all customer interactions accurately for continuous service improvement.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service or e-commerce is highly desirable.
• Exceptional communication skills and a customer-oriented approach.
• Strong problem-solving abilities and the ability to work effectively under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills and a proactive attitude.
• Willingness to work flexible hours, including evenings and weekends, if needed.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks