French Speaking Customer Support for Streaming TV & Movie Services Department

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting career opportunities. We are currently seeking a French Speaking Customer Support Representative for the Streaming TV & Movie Services Department. This role is perfect for individuals who are passionate about entertainment and customer service, and who enjoy assisting French-speaking clients in navigating their streaming experiences.

Responsibilities

• Provide exceptional customer support to French-speaking clients regarding streaming TV and movie services via phone, email, and chat.
• Assist customers with inquiries about subscription details, content availability, and technical issues.
• Effectively resolve customer complaints and provide solutions to enhance the streaming experience.
• Keep accurate records of customer interactions and ensure timely follow-up on requests.
• Collaborate with technical teams to address and resolve complex issues efficiently.
• Stay updated on the latest content offerings and platform features to provide knowledgeable assistance.
• Gather customer feedback to support continuous improvement of services.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in the entertainment or streaming industry.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Proficient in using CRM software and standard office applications.
• Excellent problem-solving skills and the ability to work efficiently under pressure.
• Detail-oriented and capable of managing multiple inquiries simultaneously.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks