Offer summary

Qualifications:

Experience in customer service roles, particularly in resolving client issues., Strong communication and collaboration skills to work effectively with teams and clients., Ability to analyze performance metrics and drive improvements in service delivery., Passion for client success and a commitment to exceeding expectations..

Key responsabilities:

Strive for client satisfaction by addressing post-sales queries and complaints.

Collaborate with internal teams to enhance client experience and service quality.

Manage client issues to minimize cancellations and maximize retention.

Monitor performance metrics to ensure adherence to established targets and standards.

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•   Are passionate about client success.
•   Enjoy collaborating with others.
•   Strive to exceed expectations.
•   Move boldly in the quest for superior and best in market solutions.

Job Description:

Job Summary

We’re currently recruiting for passionate Customer Service Advisor to join our fantastic team.

This is an excellent opportunity for anyone who has experience providing exceptional service to Clients who are looking for their next career move.

If this sounds like you, then you may be a great fit for Pitney Bowes.

You are:
A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving high level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.

You will:

Constantly strive for Client satisfaction, internal satisfaction surveys and Trustpilot reviews.
Work with our Corporate and Public Service Client base to resolve all post sales queries
Liaise with other business partners to resolve queries and improve the service to our Clients
Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue.
Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
Deliver performance-based results consistently within established targets, KPIs (Key Performance Indicators), and SLAs (Service Level Agreements).
Monitor, track, and analyse performance metrics to ensure timely achievement of goals and adherence to standards.

You must be based in Ireland and have right to work.

Salary - 28,000 Euro per annum

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

We welcome applications from individuals who may wish to discuss alternative hours of work.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Required profile