Offer summary

Qualifications:

Fluent in Czech and proficient in English, both written and spoken., Excellent communication skills with a strong focus on customer service., Strong problem-solving skills and attention to detail., Previous experience in customer service, preferably in the tech industry..

Key responsabilities:

Provide exceptional customer support to Czech-speaking clients via phone, email, and chat.

Respond promptly to customer inquiries and resolve issues to ensure satisfaction.

Document all customer interactions in the company’s CRM system for tracking purposes.

Collaborate with team members to enhance service quality and engage in ongoing training sessions.

Job description

Join the dynamic team at Patrique Mercier Recruitment JP as a Czech-speaking Customer Service Representative for one of the Big Five IT companies, located in the vibrant city of Athens, Greece! This exciting opportunity allows you to work in a fast-paced environment while supporting a leading tech brand. You will play a vital role in providing outstanding customer service and addressing inquiries from Czech-speaking clients, all while experiencing the rich history and culture of Athens. If you are passionate about technology and dedicated to delivering excellent customer service, this position is perfect for you!

Responsibilities

Provide exceptional customer support to Czech-speaking clients through various channels, including phone, email, and chat.
Respond promptly to customer inquiries and resolve issues effectively to ensure a high level of satisfaction.
Maintain a thorough understanding of the company’s products and services to provide accurate assistance.
Document all customer interactions in the company’s CRM system for accurate tracking.
Collaborate with team members to enhance service quality and customer experience.
Engage in ongoing training sessions to keep skills updated and improve service delivery.
Provide feedback on customer trends and contribute ideas for process improvement.

Requirements

Fluent in Czech, both written and spoken; proficiency in English is required.
Excellent communication skills, with a strong focus on customer service.
Ability to work effectively in a team and independently in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Previous experience in customer service, especially in the tech industry, is an advantage.
Familiarity with CRM systems and customer support tools.
A positive attitude, eagerness to learn, and a willingness to adapt to new challenges.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.