Offer summary

Qualifications:

Experience in guest communication and Airbnb administrative tasks., Strong written and verbal communication skills., Comfortable using Airbnb and PMS systems (OwnerRez)., Highly organized with strong attention to detail. .

Key responsabilities:

Respond to inquiries and assist with bookings for guests.

Manage reservations and update property listings.

Maintain a seamless experience for guests while optimizing efficiency.

Work closely with the property owner to address guest-related concerns.

With over 30 years of contact center experience, the WCCC team has worked in all facets of the contact center world, from being on the front line as representatives to executive roles in Fortune 500 companies. This gives us a unique edge over our competitors. Here at World Class Contact Centers, we know what works and what doesn't. Unlike a lot of other BPOs when selecting employees to represent your brand, we don't just hire to fill bodies, we hire the perfect candidate for your needs. We do this by using our proven personality-based sourcing and interviewing methods, that place the right type of personality for the role that's being filled. World Class Contact Centers strive to share our continuous improvement approach because what worked yesterday may not work today.

Job description

Company Overview

Our client's business is a growing short-term rental property management company looking for a General Virtual Assistant to help manage guest communications and administrative tasks for Airbnb properties. Our goal is to maintain high-quality service while keeping affordability in mind.

Key Responsibilities

Guest Communication – Respond to inquiries, assist with bookings, and handle guest concerns professionally.
Administrative Support – Manage reservations, update property listings, and assist with day-to-day Airbnb operations.
Ensure Service Quality – Maintain a seamless experience for guests while optimizing efficiency.
Property Management System (PMS) Support – Utilize OwnerRez and the Airbnb platform to streamline operations.
Coordination & Issue Resolution – Work closely with the property owner to address any guest-related concerns or operational needs.

Required Qualifications