Professional Services Consultant (SEG)

About the Role

We are seeking a Professional Services Consultant to lead customer migrations from Secure Email Gateways (SEGs) to Abnormal Security. In this role, you will leverage your expertise in enterprise mail flow, email security, and cloud-based infrastructures to ensure a seamless, secure, and efficient transition. The ideal candidate will have deep knowledge of SEGs, hands-on experience in SEG decommissioning, and the ability to implement native security controls to optimize email security post-migration.

As a key member of the Professional Services Team, you will work closely with customers to understand their migration objectives, designing and executing well-structured delivery plans. You will manage complex projects, ensuring a smooth transition from legacy SEGs to Abnormal Security, while mitigating risks and minimizing disruptions. The ideal candidate has strong project management skills and customer relationship experience, successfully leading large-scale email security migrations for Fortune 500 customers across various industries.

Beyond leading enterprise-grade migration projects, you will play a critical role in defining best practices, refining delivery methodologies, and shaping "delivery excellence" at Abnormal Security. Your expertise will drive innovation, efficiency, and an exceptional customer experience in SEG displacement initiatives.

In this job, you will bring these skills

• BS/BA degree with 5+ years in a customer-facing role, managing enterprise-grade cybersecurity SaaS deployments/migrations in a high-growth environment.
• 4+ years of experience managing enterprise mail flow integration and migration projects, including hands-on expertise in Secure Email Gateway (SEG) decommissioning and transition.
• Deep knowledge of enterprise mail flow and architecture, including SMTP, MX records, SPF, DKIM, DMARC, and email routing in cloud and on-premise environments.
• Strong understanding of email security, filtering, threat protection, and Data Loss Prevention (DLP)  ensuring compliance with SOC 2, HIPAA, and GDPR.
• Proficiency in Microsoft 365 & Google Workspace Security, including Microsoft Defender for Office 365, Exchange Online Protection (EOP), Advanced Threat Protection (ATP), and Google Workspace Security.
• Skilled in configuring native security controls to replace SEG functionality.
• Expertise in email routing through firewalls, proxies, and mail relays, with experience managing IP whitelisting, inbound/outbound mail rules, and secure connectors.
• Knowledge of anti-phishing, malware protection, and spam filtering post-SEG removal.
• Proven track record of delivering complex projects, balancing priorities, and coordinating across teams to achieve objectives.
• Strong problem-solving skills, with the ability to anticipate migration risks, address roadblocks, and drive resolution.
• Ability to work independently and collaboratively, thriving in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills, effectively engaging with both technical and executive stakeholders.
• A hands-on, solution-driven mindset, with a proactive approach to challenges.

Role Responsibilities + Deliverables

• Manage a portfolio of migration projects, ensuring a seamless transition from legacy Secure Email Gateways (SEGs) to Abnormal Security.
• Deliver expert guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures.
• Advise on native security controls in Microsoft 365 and Google Workspace, ensuring a seamless replacement of SEG functionality.
• Provide guidance to ensure adherence to email security policies, implementing anti-phishing protections and maintaining compliance with industry regulations.
• Troubleshoot and resolve mail flow issues, ensuring secure and reliable email delivery post-migration.
• Refine SEG displacement methodologies, optimizing best practices for future implementations.
• Collaborate with Engineering, Product, and Customer Success teams to improve deployment workflows.
• Act as a trusted advisor, guiding customers through the technical and operational complexities of SEG migration.
• Develop and manage project plans, ensuring on-time delivery, scope control, and quality assurance.
• Identify and mitigate migration risks, proactively addressing challenges and engaging internal support when necessary.
• Provide clear and regular status updates, setting expectations and aligning key stakeholders on project progress.