Offer summary

Qualifications:

Fluency in Dutch and strong proficiency in English; additional languages are a plus., Prior experience in customer service, preferably in a support or operational role., Exceptional communication and interpersonal skills are essential., Strong organizational skills and proactive problem-solving abilities are required..

Key responsabilities:

Act as the primary contact for Dutch-speaking customers requesting roadside assistance.

Evaluate client needs and coordinate responses from service providers.

Maintain clear communication with clients throughout the service process.

Document customer interactions and collect feedback for service improvement.

Job description

Patrique Mercier Recruitment PT is excited to offer a remote opportunity for a Dutch Speaking Roadside Assistance Coordinator based in Greece. Our agency specializes in matching talented individuals with meaningful career opportunities that utilize their language skills in customer service. In this essential role, you will act as the primary contact for Dutch-speaking clients in need of roadside assistance, ensuring they receive prompt and efficient support during emergencies. Your strong communication abilities and adeptness in coordination will be key in providing exceptional service and enhancing customer satisfaction. Join us in making a difference while working in a flexible and dynamic environment!

Responsibilities

Act as the point of contact for Dutch-speaking customers requesting roadside assistance.
Evaluate client needs and coordinate the appropriate response from service providers.
Maintain clear and empathetic communication with clients throughout the service process.
Collaborate with service providers to ensure timely and effective assistance delivery.
Accurately document all customer interactions and service requests for quality assurance.
Collect customer feedback to identify and implement service improvement opportunities.

Requirements

Fluency in Dutch and strong proficiency in English; knowledge of additional languages is a plus.
Prior experience in customer service, ideally in a support or operational role.
Exceptional communication and interpersonal skills.
Strong organizational skills with the ability to manage multiple tasks efficiently.
Proactive problem-solving abilities with a strong focus on customer satisfaction.
Familiarity with automotive services or roadside assistance processes is advantageous.
Must be based in Greece and available to work flexible hours, including evenings, weekends, and holidays.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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