Spanish Speaking Client Support Representative - Athens (Remote in Greece)

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Spanish Speaking Client Support Representative to join our team remotely from Greece. This role is perfect for individuals eager to provide top-notch customer service to Spanish-speaking clients while working in a flexible and supportive environment.

Responsibilities

• Offer exceptional support to Spanish-speaking clients through various communication channels, including phone, email, and live chat.
• Respond promptly to customer inquiries regarding products, services, and account issues, ensuring a positive client experience.
• Troubleshoot and resolve customer complaints effectively to maximize satisfaction.
• Maintain accurate records of customer interactions in the CRM system for efficient follow-up and reporting.
• Collaborate with team members to uphold high service standards and contribute to a culture of exceptional customer service.
• Identify improvement opportunities within service processes and actively engage in team discussions to implement changes.
• Stay updated on product knowledge to assist clients accurately and confidently.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer support or a similar field is preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills with a customer-oriented mindset.
• Able to manage multiple tasks in a dynamic, fast-paced environment.
• Proficient in CRM software and basic computer applications.
• Enthusiastic and dedicated to providing outstanding customer service.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks