Portuguese Speaking Electronics Support Specialist - Athens (Remote in Greece)

Patrique Mercier Recruitment is pleased to present an exciting opportunity for a Portuguese Speaking Electronics Support Specialist - Remote in Greece. We specialize in connecting skilled professionals with innovative companies, and this remote role allows you to make a meaningful impact by providing exceptional technical support to our Portuguese-speaking clients. You will assist customers with their electronic products, answer inquiries, troubleshoot issues, and ensure a seamless user experience. If you are passionate about technology and dedicated to customer service, this position is perfect for you!

Responsibilities

• Deliver high-quality technical support to Portuguese-speaking customers for various electronic devices.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Ensure excellent customer satisfaction by actively listening and providing effective solutions to inquiries.
• Accurately document all customer interactions and resolutions in our support ticketing system.
• Assist customers with product installation, configuration, and usage instructions as needed.
• Work closely with internal teams to convey customer feedback and suggest enhancements.
• Create helpful documentation and resources to empower customers in using their products.

Requirements

• Fluency in Portuguese and English.
• Experience in electronics support or a related technical field is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Able to work independently in a remote environment while contributing to team success.
• Familiarity with electronic devices and customer service best practices.
• Prior experience in a customer service or technical support role is advantageous.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.