Offer summary

Qualifications:

Fluency in any Nordic language (Danish, Norwegian, Finnish, or Swedish) and good command of English., Experience in technical support or customer service roles is highly beneficial., Strong technical troubleshooting skills and understanding of technology., Excellent communication and interpersonal skills with a focus on customer service..

Key responsabilities:

Deliver exceptional technical support to Nordic-speaking customers through phone, email, and chat.

Identify, troubleshoot, and resolve technical issues effectively and promptly.

Document all support interactions accurately in the company’s CRM system.

Collaborate with team members to improve support processes and share best practices.

Job description

Join Patrique Mercier Recruitment, the foremost agency connecting talented professionals with outstanding career opportunities in Greece. We are currently seeking dynamic individuals for Nordic Speaking Technical Support Roles, available remotely from Athens, Greece. This position is perfect for those fluent in any Nordic language (Danish, Norwegian, Finnish, or Swedish) who are eager to leverage their language skills in a thriving customer support environment. As a key member of our technical support team, you will provide exceptional service and solutions to Nordic-speaking customers, making a significant impact on their experience with our products and services. If you are tech-savvy and passionate about helping others, this role is a perfect fit for you!

Responsibilities

Deliver exceptional technical support to Nordic-speaking customers through multiple channels, including phone, email, and chat.
Identify, troubleshoot, and resolve technical issues effectively and promptly.
Maintain high customer satisfaction by providing clear communication and timely follow-up on inquiries.
Document all support interactions accurately in the company’s CRM system.
Collaborate with team members to improve support processes and share best practices.
Analyze customer feedback to identify areas for improvement and enhance service quality.
Stay informed about product updates and ongoing training for technical support.

Requirements

Proficient in any Nordic language (Danish, Norwegian, Finnish, or Swedish) and a good command of English, both written and spoken.
Experience in technical support or customer service roles is highly beneficial.
Strong technical troubleshooting skills with a deep understanding of technology.
Excellent communication and interpersonal skills with a focus on customer service.
Experience with CRM systems and technical support platforms.
A proactive and adaptable approach to learning new skills and technologies.
Ability to work independently and manage time effectively in a remote environment.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.