Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in technical support or customer service is preferred., Strong analytical and troubleshooting skills with a detail-oriented approach., Excellent communication abilities, particularly in explaining technical concepts..

Key responsabilities:

Offer excellent technical support to Italian-speaking clients through various communication channels.

Quickly diagnose and troubleshoot technical problems to ensure a high level of customer satisfaction.

Guide clients in utilizing our digital platforms effectively.

Maintain accurate logs of client interactions, including issues and solutions provided.

Job description

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for an Italian Speaking Technical Advisor, working remotely within Greece. As a leading agency in multilingual recruitment, we are in search of an enthusiastic professional who will provide top-tier technical support to our Italian-speaking clients experiencing issues with our digital services. This role allows you to leverage your technical expertise and language skills in a collaborative, dynamic environment while enjoying the flexibility of remote work. If you are passionate about technology and dedicated to delivering exceptional customer service, we would love to hear from you!

Responsibilities

Offer excellent technical support to Italian-speaking clients through various communication channels (phone, email, and chat).
Quickly diagnose and troubleshoot technical problems to ensure a high level of customer satisfaction.
Guide clients in utilizing our digital platforms effectively.
Maintain accurate logs of client interactions, including issues and solutions provided.
Work collaboratively with the support team to share knowledge and enhance service quality.
Keep updated with product innovations and technical enhancements to assist clients accurately.
Engage in ongoing training to continuously improve your technical skills and service capabilities.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in technical support or customer service is preferred.
Strong analytical and troubleshooting skills with a detail-oriented approach.
Excellent communication abilities, particularly in explaining technical concepts.
Familiarity with digital platforms and online troubleshooting practices.
Ability to work independently while also collaborating effectively within a remote team.
A proactive attitude towards learning and adapting to new challenges in a fast-paced environment.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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