Offer summary

Qualifications:

Fluency in German and strong proficiency in English; additional languages are a plus., Prior experience in customer service, preferably in a remote support role., Exceptional communication and interpersonal skills., Strong organizational skills and ability to multitask in a fast-paced environment..

Key responsabilities:

Act as the primary contact for German-speaking customers requiring roadside assistance.

Assess client needs and coordinate responses from service providers.

Maintain clear and empathetic communication with clients throughout the service process.

Document all customer interactions and service requests accurately for quality assurance.

Job description

Patrique Mercier Recruitment PT is excited to offer a rewarding remote opportunity for a German Speaking Roadside Assistance Coordinator based in Greece. Our agency is specialized in connecting skilled individuals with excellent career opportunities, and we are seeking a proactive candidate who can deliver top-notch support to our German-speaking clients in their times of need. In this role, you will efficiently coordinate roadside assistance services while ensuring exceptional communication and service quality. If you are passionate about helping others and want to utilize your language skills in a dynamic and supportive environment, we encourage you to apply!

Responsibilities

Act as the primary contact for German-speaking customers requiring roadside assistance.
Assess client needs and effectively coordinate responses from service providers.
Maintain clear and empathetic communication with clients throughout the service process.
Collaborate with service partners to ensure prompt and high-quality service delivery.
Document all customer interactions and service requests accurately for quality assurance.
Collect and analyze feedback from clients to identify improvement opportunities in service delivery.

Requirements

Fluency in German and strong proficiency in English; knowledge of additional languages is a plus.
Prior experience in customer service, preferably in a remote support role.
Exceptional communication and interpersonal skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Proactive problem-solving abilities with a commitment to customer satisfaction.
Keen familiarity with automotive services or roadside assistance processes is advantageous.
Based in Greece and available to work flexible hours, including evenings, weekends, and holidays.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile