Offer summary

Qualifications:

Fluency in German and English is essential., Prior experience in customer support or a similar client-facing role is highly preferred., Strong communication skills with an emphasis on customer satisfaction and problem-solving., Ability to work independently in a remote environment. .

Key responsabilities:

Offer exceptional customer support to German-speaking clients through various communication channels.

Effectively respond to client inquiries, providing timely solutions to enhance their satisfaction.

Document all client interactions and maintain accurate records in our CRM system.

Guide clients through the onboarding process and identify their needs for customized solutions.

Job description

Patrique Mercier Recruitment PT is proud to announce a fantastic opportunity for a German Speaking Client Support Representative, available remotely from Greece! Our agency is focused on connecting talented individuals with exceptional job opportunities, and we are looking for someone who is passionate about delivering excellent customer support. In this role, you will assist our German-speaking clients, ensuring they receive prompt and effective assistance with their inquiries. If you are dedicated to providing outstanding service and want to be part of a dynamic team, we would love to hear from you!

Responsibilities

Offer exceptional customer support to German-speaking clients through various communication channels, including phone, email, and chat.
Effectively respond to client inquiries, providing timely solutions to enhance their satisfaction.
Work collaboratively with team members to improve service delivery and share insights for continual improvement.
Document all client interactions and maintain accurate records in our CRM system.
Guide clients through the onboarding process, helping them understand our services and tools.
Identify client needs and provide customized solutions to enhance their experience.
Participate in ongoing training to stay informed about our products and best customer support practices.

Requirements

Fluency in German and English is essential.
Prior experience in customer support or a similar client-facing role is highly preferred.
Strong communication skills with an emphasis on customer satisfaction and problem-solving.
Ability to work independently while managing multiple tasks efficiently in a remote environment.
Familiarity with customer support tools and CRM software is a plus.
A proactive and positive attitude with a genuine desire to assist clients.
Flexibility to work various shifts, including evenings and weekends, if required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile