Italian Speaking Client Representative - Remote in Greece

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for an Italian Speaking Client Representative in a fully remote position based in Greece! We are committed to connecting talented professionals with rewarding job opportunities while delivering exceptional support to our clients. In this role, you will leverage your Italian language skills to assist our Italian-speaking clients, ensuring they receive the highest level of customer service. If you are passionate about client relations and seek a dynamic work environment, we encourage you to apply!

Responsibilities

• Provide excellent customer support to Italian-speaking clients through various channels such as phone, email, and chat.
• Address client inquiries and resolve issues promptly to improve customer satisfaction.
• Collaborate with team members to share best practices and enhance service delivery.
• Accurately document all client interactions in our CRM system for effective follow-up.
• Assist clients in navigating our services and support them during their onboarding process.
• Identify client needs and provide tailored solutions to enhance their overall experience.
• Engage in ongoing training sessions to remain informed about our products and customer support strategies.

Requirements

• Fluency in Italian and English is essential.
• Prior experience in customer support or a client-facing role is highly preferred.
• Excellent communication skills with a strong focus on client satisfaction.
• Ability to work independently and manage multiple tasks effectively in a remote environment.
• Experience with customer support software and CRM systems is a plus.
• A proactive attitude and a genuine desire to assist clients are crucial for success in this role.
• Flexibility to work varied hours, including evenings and weekends, if necessary.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.