Offer summary

Qualifications:

Fluency in Finnish and strong proficiency in English are mandatory., Previous experience in customer support or technical support roles preferred., Strong problem-solving skills and a customer-oriented mindset., Excellent communication skills, both verbal and written..

Key responsibilities:

Provide outstanding customer service to Finnish-speaking customers regarding video streaming products.

Troubleshoot and resolve technical issues to ensure a smooth streaming experience.

Educate customers about platform features and best practices to enhance their experience.

Document customer interactions and resolutions accurately within the support system.

Job description

Patrique Mercier Recruitment PT is seeking a dedicated Finnish Speaking Video Streaming Support professional for a remote position based in Greece. In this role, you will be the first point of contact for our Finnish-speaking customers, offering exceptional support and assistance regarding their video streaming experience. Your ability to quickly and effectively resolve technical issues while providing a high level of customer service will be essential. This position offers the opportunity to work in a cutting-edge industry and support customers in enjoying their favorite content seamlessly.

Responsibilities

Provide outstanding customer service to Finnish-speaking customers regarding video streaming products.
Troubleshoot and resolve technical issues to ensure a smooth streaming experience.
Educate customers about platform features and best practices to enhance their experience.
Document customer interactions and resolutions accurately within the support system.
Collaborate with technical teams to escalate complex issues when necessary.
Stay updated on platform updates and industry changes to effectively assist customers.

Requirements

Fluency in Finnish and strong proficiency in English are mandatory.
Previous experience in customer support or technical support roles preferred.
Strong problem-solving skills and a customer-oriented mindset.
Excellent communication skills, both verbal and written.
Ability to work independently in a remote setting while being a team player.
Familiarity with video streaming services and technology is a plus.
Flexibility to work varying shifts including evenings and weekends.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.