Offer summary

Qualifications:

Minimum 6 months experience in a veterinary clinic or equivalent role required., Bachelor's degree in Veterinary Science or related field preferred., Strong communication skills, both written and verbal., Proficient in veterinary software and Microsoft Office/Google Suite..

Key responsabilities:

Answer phone calls and emails from veterinary clinics and animal hospitals.

Schedule and follow up on appointments, updating patient records as needed.

Handle billing inquiries and resolve customer complaints while providing excellent customer service.

Manage the schedules of veterinarians and other clinic staff, performing additional duties as assigned.

Job description

MEDVA is seeking a highly motivated Veterinary Virtual Assistant to support the operations of a busy veterinary clinic. As a Virtual Assistant, you will work closely with veterinarians and other clinic staff to ensure the smooth and efficient running of the clinic. Our company is committed to providing the highest level of service to our clients and improving the overall quality of care, and we need a Virtual Assistant who shares this same commitment. This is a great opportunity for someone looking to join a dynamic and growing company that values its employees.

Responsibilities

Answer phone calls and emails from veterinary clinics and animal hospitals
Schedule appointments and follow up on appointments
Update patient records
Ensure that all relevant documentation is filed correctly
Handle billing inquiries and resolve customer complaints
Provide outstanding customer service to clients
Manage the schedules of veterinarians and other clinic staff
Perform other duties as assigned by management

Requirements

A minimum of 6 months experience in a veterinary clinic, animal hospital, Veterinary Virtual Assistant or equivalent role is required
Bachelor's degree in Veterinary Science or a related field is highly preferred but not required
Understanding veterinary terminology and procedures is a must
Proficient in using veterinary software
Strong communication skills, both written and verbal
Proficiency in Microsoft Office and Google Suite
Ability to work independently and meet deadlines
Excellent organizational skills with the ability to multitask and prioritize
Comfortable working remotely and independently
Ability to work flexible hours, including nights and weekends if required.