Offer summary

Qualifications:

Experience in the healthcare sector, preferably with a nursing or clinical background., Strong customer service skills, especially in patient-facing roles., Excellent English communication skills, both written and verbal., Ability to multitask and work efficiently in a fast-paced environment..

Key responsabilities:

Provide primary administrative support to the Nursing Practitioner.

Communicate with patients via phone or WhatsApp for updates and scheduling.

Manage and organize administrative tasks assigned by the Nursing Practitioner.

Maintain accurate records and documentation related to patient interactions.

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client servicing the Healthcare Sector.

We are seeking a highly organized Virtual Assistant to serve as a Nursing Practitioners right hand. The ideal candidate must have good knowledge and experience within the Healthcare Sector (nursing or clinical background for understanding medical terminologies).

This role involves handling a variety of administrative and back-office tasks, making calls to patients, and scheduling appointments for services such as bloodwork etc and ensuring smooth day-to-day operations.

The ideal candidate will be responsive, adaptable, and able to manage multiple tasks efficiently while maintaining a friendly and professional demeanour.

PLEASE NOTE:

Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time. These working hours are subject to change depending on daylight savings)
Work Environment: This is a remote role for South African Citizens only.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities:

Serve as the primary administrative support to the Nursing Practitioner.
Communicate with patients via phone or WhatsApp to provide updates (e.g., notifying them that the Nursing Practitioner is on her way etc.).
Schedule patient appointments, including additional services such as bloodwork.
Manage and organize administrative tasks assigned by the Nursing Practitioner via task tagging, phone, or WhatsApp.
Provide excellent customer service and ensure clear communication with patients.
Maintain accurate records and documentation related to patient interactions and scheduling.
Assist with other general administrative duties as needed.

Requirements

Prior experience in a medical or clinical setting is preferred
A nursing or clinical background is beneficial for understanding medical terminologies.
Strong customer service experience, especially in a patient-facing role.
Excellent English communication skills (both written and verbal).
Patient, friendly, and professional demeanour.
Strong multitasking abilities and ability to work in a fast-paced environment.
Sharp, bright, and capable of thinking outside the box to problem-solve effectively.
Good computer skills and comfortable navigating digital communication platforms.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Required profile