Offer summary

Qualifications:

Minimum 2-3 years of experience as a Learner Support and Admin Officer supporting Australian clients., Proven experience in an administration support role with high-level communication skills., Proficiency in Microsoft Office Suite and experience with Student Management Systems or CRM platforms., Attention to detail and previous experience working for an RTO or within a learning development environment..

Key responsabilities:

Providing efficient administrative support to the Training, Accreditation, Events, and B2B teams.

Maintaining accurate training records and responding to internal and external enquiries.

Managing data entry and preparing training materials and reports.

Supporting learners with issues related to the learner management system and assisting with enrollments.

Job description

This is a remote position.

Job Overview

Join our ever-growing company as we seek a dedicated AU RTO Learner Support and Admin Officer to assist our Training, Accreditation, Events, and B2B teams. RTO or Registered Training Organizations are accredited providers that deliver nationally recognized training and qualifications in Australia. This role is ideal for individuals with RTO experience and a detail-oriented professional who thrives in a dynamic environment and enjoys working closely with learners, trainers, and internal teams. It’s an excellent opportunity to contribute to a meaningful sector, supporting learners on their educational journey while enhancing your administrative and coordination skills.

Job Description

As the Learner Support and Admin Officer, you will be responsible for providing efficient administrative support and exceptional learner assistance. Your day-to-day tasks will include:

Performing administrative tasks to support the Training, Accreditation, Events, and B2B teams.
Maintaining accurate training records and learner information.
Responding to internal and external enquiries professionally.
Managing data entry and upkeep of student management, learner management, and CRM systems.
Preparing and distributing training materials and resources.
Generating training reports, including enrolment, results, and completion summaries.
Monitoring and managing shared inboxes, triaging queries appropriately.
Organizing and processing documentation, including spreadsheets and forms.
Supporting learners with issues related to the learner management system (e.g., assessment submissions).
Providing assistance with learner enrollments and issuing invoices.
Developing supporting materials for training products and services.
Offering administrative support in planning and coordinating events.

Requirements

Minimum 2-3 years of experience as a Learner Support and Admin Officer supporting Australian clients
Experience working for an Australian Client/Business is required.
Proven experience in an administration support role.
High-level communication skills (both written and verbal).
Strong relationship-building skills with internal and external stakeholders.
Excellent organizational, time management, and multitasking abilities.
Proficiency in Microsoft Office Suite, particularly Word and Excel.
Experience with data entry and management of systems such as Student Management Systems (SMS), Learning Management Systems (LMS), or CRM platforms.
Attention to detail and commitment to maintaining accurate records.
Previous experience working for an RTO or within a learning development environment.
Familiarity and experience with systems such as VETrak, Moodle, and Salesforce.
Background in sales, partnerships, or event coordination.
Understanding of the healthcare or professional services sector.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.