Director, Data Management, Case Mgmt. Controls

Join our team - and take the next step in achieving a fulfilling career!

What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

The Director Data Management Specialist for Case Management at Cardworks is responsible for overseeing data-related priorities within the Case Management business unit, in collaboration with the IT Data team. This role requires ensuring the accuracy, consistency, and integrity of data, while delivering insights and reports to enhance operational efficiency in a dynamic environment. The individual will work closely with the Technology team to optimize data processes and reporting, ultimately contributing to improved customer satisfaction in the highly regulated credit card sector.

Essential Functions

Data Management

• Lead data strategy for Operation Case Management with IT partnership
• Translate business requirements into data solutions in Sandbox
• Collect, validate, and maintain credit card dispute data
• Ensure data consistency and integrity across systems, documenting transformation logic
• Develop and implement data management procedures and best practices
  
  

Reporting and Analysis

• Generate regular reports and dashboards to track the status and trends of credit card Fraud and Non-Fraud disputes, complaints, Fraud strategy & prevention, Credit bureau disputes, correspondence
• Analyze data to identify patterns, root causes, and areas for improvement within credit card processes.
• Provide data-driven insights to support decision-making and process enhancements in credit card services.
• Develop and maintain ETL (Extract, Transform, Load) processes to ensure efficient data integration and reporting.
• Utilize reporting tools to create comprehensive and actionable reports for various stakeholders.
  
  

Process Improvement

• Collaborate with the operations and technology team to identify and address data/reporting process inefficiencies specific to credit card dispute and complaint management.
• Recommend and implement improvements
• Monitor the effectiveness of implemented changes and adjust as needed
  
  

Stakeholder Collaboration

• Work closely with internal stakeholders, including customer service, operations, compliance, and IT teams
• Communicate data findings and recommendations to relevant departments and senior management
• Participate in cross-functional projects to support organizational goals
  
  

Education And Experience

• BS degree in business, finance or related field is preferred
• Minimum 10 years of experience in credit card disputes or related roles.
• Minimum 5 years in leadership experience
• In-depth knowledge of credit card processing systems, dispute management protocols, and relevant regulations
  
  

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
  
  

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable.