Remote Facility Operations Manager

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Job Title: Remote Facility Operations Manager (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $2,000 USD/month

Schedule: Monday - Friday, 8:00am - 5:00pm CST

Our Client:

Our client has a passionate and innovative team dedicated to transforming the self-storage experience. As a rapidly growing startup, their culture is driven by collaboration, flexibility, and a customer-first approach. They foster a workplace where creativity and hard work are valued, and each team member plays a vital role in their journey.

Focused on providing secure, accessible, and high-quality storage solutions, they strive to redefine the industry. Their team is central to their success, working together to deliver a seamless, customer-focused experience that positively impacts people's lives. They invite individuals to join them in building something exciting, where contributions and ideas are truly valued.

Job Overview:

The Remote Facility Operations Manager will be responsible for the day-to-day management, growth, and optimization of our self-storage & industrial facilities, ensuring a high standard of customer service, operational efficiency, and profitability. This role involves overseeing a team of on-site managers, coordinating with local service providers, collaborating with various departments, and utilizing technology to monitor and improve operations from a remote setting.

Responsibilities:

• Operational Management: Oversee the daily operations of self-storage facilities, including monitoring inventory, occupancy rates, and maintenance schedules.
• Team Leadership: Lead, train, and manage a team of on-site facility managers and provide regular performance feedback.
• CAPEX Project Oversight: Manage capital expenditure (CAPEX) projects, including planning and execution of facility upgrades and repairs. Work with vendors, contractors, and facility supervisors to ensure timely and cost-effective project completion.
• Maintenance Management: Oversee regular maintenance schedules for all facilities, ensuring that all systems, equipment, and structures are well-maintained. Address any maintenance issues promptly to minimize downtime or customer impact.
• Marketing Project Oversight: Coordinate with the Marketing department to ensure local on-site facility managers successfully execute local marketing initiatives
• Customer Service Excellence: Ensure a high standard of customer satisfaction by addressing issues, responding to customer inquiries, and monitoring customer feedback for continuous improvement.
• Process Optimization: Develop and implement operational processes and procedures to streamline activities and improve efficiency. Identify areas for automation and system improvements.
• Technology Integration: Leverage property management software, online platforms, and customer service tools to manage and track operations remotely. Maintain up-to date records for all facilities.
• Compliance and Safety: Ensure all facilities comply with local, state, and federal regulations, including safety standards and insurance requirements.
• Problem-Solving: Address and resolve any operational or customer-related challenges in a timely and efficient manner.

Qualifications, Skills and Key Competencies: :

• Ideally 3-4 years of experience in facility management or operations (preferably in self-storage), with at least 2 years in a leadership role.
• Proven track record in remote team management and multi-location oversight.
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Strong leadership and communication skills, with the ability to manage remote teams effectively.
• Proficiency in property management software and remote collaboration tools.
• Exceptional problem-solving and conflict resolution abilities.
• High level of organizational and time-management skills.
• Financial acumen with experience managing budgets and operational costs and ability to negotiate with local vendors.
• Ability to adapt and innovate in a fast-paced, evolving industry.
• Self-motivated, detail-oriented, and able to work independently with minimal supervision.
• Customer-focused, with a passion for delivering exceptional service.
• Tech-savvy, with a keen interest in leveraging technology for efficiency.