Work from Home - German Speaking Customer Service Consultant

• Effective and timely call handling
  
• Meets all quality standards
  
• Meets business productivity goals
  
• Seeks opportunities for continual improvement
  
• Flight reservation bookings, re-bookings, and re-routings
  
• Offers and processes direct sales options
  
• Provides relevant services to customers as per market /services
  
• Adheres to all processes, rules, and regulations of service delivery (e.g., Data Protection)
  
• Actively offers alternatives and ensures First Call Resolution
  
• Seeks full understanding of client and customer requirements
  
• Continuously updates product knowledge using reading, training, and coaching
  
• Regularly reviews own performance against targets
  
• Follows through, with structure, on all tasks given (e.g., e-mail, queue work etc.)
  
• Understands and accepts Company Vision, Quality Policy, and Corporate Values
  
• Seeks opportunities for growth and development
  
• Connects with own and other teams
  
• Participates in team meetings and activities
  

Requirements

Minimum requirements:

• Fluent German-speaking individual who can also speak English fluently
  
• Eager individuals who would like to work from the comfort of their own homes
  
• A grade 12 certificate
  
• Namibian citizen, permanent resident, and/or domicile
  
• Ground fibre internet, with a minimum internet speed of 25 Mbps download and 10 Mbps upload
  
• Willingness to do shift work in accordance with Namibian Labour Law
  

Benefits

• N$ 25,000 per month
  
• 13th cheque, based on performance
  
• Over-time, if necessary
  
• Maternity Leave – 4 months (company will cover the balance from Social Security payment)
  
• Paternity Leave – 10 days.
  
• Positive, self-managed work environment
  
• Part of an international organisation