Offer summary

Qualifications:

2 years of customer service experience, 2 years of experience in an office environment, 1 year of experience with Microsoft Office Suite, Fluency in English and French, with a High School Diploma or GED..

Key responsabilities:

Provide quality customer service to consumers and customers

Maintain effective service using in-depth knowledge of company products

Communicate effectively with consumers via various channels

Address issues to achieve first call resolution.

Job description

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT Data is hiring Call Center Customer Service Professionals to join our team working Remote.

Basic Qualifications:

2 years experience customer service
2 years experience office environment
1 year experience Microsoft Office Suite
High School Diploma/GED
Must be fluent in English and French

Job Responsibilities:

Provide quality customer service experience to our consumers and customers
Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
Gain a working knowledge of Company systems and processes
Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
Problem solved in a professional and effective manner.
Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc...)
Answer incoming faxes, calls, voicemail and emails and input data and file
Address issues to provide first call resolution

New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material, no time off allowed during training period***

Required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Eastern Time), possible Saturday mornings (rotating) 8:00 am to 12:00 pm (Eastern Time) could also be required.
Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $21/hr. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Required profile