Offer summary

Qualifications:

Bachelor’s or Master’s degree in Business Administration, Marketing, Market Research, Design, or related Engineering fields., 3–5 years of experience in a related field, with a strong focus on customer experience., Fluent in English, both spoken and written, with project leadership capabilities., Proficiency in Microsoft Office and familiarity with digital platforms and tools..

Key responsabilities:

Analyze and improve experience measurement models and provide recommendations.

Configure and set up Voice of Customer technology platforms and design surveys based on business needs.

Lead workshops, develop key project deliverables, and present findings to clients.

Build strong relationships with client stakeholders and identify potential business opportunities.

Job description

Este es un puesto de trabajo remoto.

First of all, THANK YOU for your interest in our company. We know that the search for new opportunities can be a challenge, but... don’t worry, everything falls into place in due time!

Let's get to the point!

The Izo World team is looking for a Senior Experience Designer specializing in Voice of Customer (VoC) and Voice of Employee (VoE) to design measurement models for various consulting projects related to customer voice and the implementation of adjacent technologies.

This role involves solving problems, generating value, and managing multiple projects and stakeholders simultaneously.

We need someone passionate and energetic, capable of inspiring those around them—someone who loves the world of experiences and knows how to create happiness for others.

Do you love working to make customers happy by designing exceptional experiences?
Are you looking for an opportunity to collaborate with top international companies?
Do you dream of traveling the world?
If so, we’re looking for you!

What do we expect from you?

Analyzing experience measurement models and providing recommendations to improve them.
Advising on experience measurement indicators (NPS, CSAT, CES, etc.), explaining the pros and cons of each.
Configuring and setting up Voice of Customer technology platforms (Qualtrics, Medallia, Genesys, Pointillist, Sprinklr, etc.).
Designing surveys and dashboards based on business needs.
Leading workshops and developing key project deliverables.
Presenting findings and recommendations to clients.
Building strong relationships with client stakeholders.
Identifying potential business opportunities for further development.
Participating in work dynamics, implementation, and execution of proposed solutions.
Advising on and understanding the functional integration of different systems.
Solving challenges and complex implementation scenarios while guiding clients through technology adoption.

Requirements

We are looking for someone who enjoys growing professionally and is proactive with a positive, innovative mindset – proactivity and a "roll-up-your-sleeves" attitude are essential

Fluent English (spoken and written), with the ability to lead projects in English.
3–5 years of experience in a related field.
Bachelor’s or Master’s degree in Business Administration, Marketing, Market Research, Design, or related Engineering fields.
Obsessed with customer experience and passionate about improving it.
Highly organized and proactive.
Comfortable working with digital platforms.
Ability to work with multiple tools and people.
Intermediate proficiency in Microsoft Office (Word, PowerPoint, Excel).
Basic proficiency in Google Suite (Gmail, Calendar).

It would be a plus if you have:

Certifications in Medallia, Qualtrics, Genesys, Sprinklr, Clarabridge (Discover), etc.
Knowledge of business intelligence tools (Power BI, Qlik, etc.).
Understanding of APIs and JavaScript.
Portuguese (Brazilian) language skills.

Benefits

Job Stability
We are looking for committed individuals who want to join our team for the long term, with a permanent contract. The salary will be determined based on your experience.

100% Remote Work
You can choose where to work, whether it’s from home, the beach, or a coworking space. We don’t mind where you work, as long as you deliver results. We strive to apply this policy whenever possible, but some roles or positions may require a specific geographic location.

Continuous Professional Development
We firmly believe that our success lies in the knowledge and skills of our team. That’s why we offer career plans, certifications, and an environment where learning is constant. We make sure to challenge you with interesting projects that contribute to your professional growth.

Inclusive and Diverse Culture You will be part of a team that respects and values everyone’s contributions. You’ll work alongside some of the best specialists in the world in an environment where every voice is heard.

Collaborative and Multidisciplinary Work

You’ll have the support of a diverse team with professionals from different cultures. We foster an inclusive and flexible environment with options for schedules and arrangements tailored to your needs.

Comprehensive Well-Being

We want you to feel good, both physically and emotionally. That’s why we provide a Well-being Kit that includes access to coworking spaces, clinical psychologists, and 24/7 mental health support at no additional cost. Additionally, you’ll have access to personal trainers and nutritionists to take care of your physical and emotional well-being.

If you believe you align with these values, we’re eager to meet you!

At Izo, we believe that diversity adds incredible value to our teams, services, and culture. We know the best ideas and solutions come from bringing people from all over the world together and fostering a culture of inclusion where everyone feels heard and has the opportunity to make a real impact. That’s why we are committed to providing equal opportunities to talent from all backgrounds.

Contact us to explore how we can accommodate your specific needs.