Offer summary

Qualifications:

Master's or Bachelor's degree in Computer Science or related Engineering field, 3+ years of experience in customer-facing technical roles, Proficiency in SQL and experience with databases, Exceptional problem-solving abilities and communication skills..

Key responsabilities:

Serve as the primary technical advisor for key accounts and understand their unique challenges

Collaborate cross-functionally with internal teams in a fast-paced environment

Translate customer feedback into actionable enhancement requests

Provide expert technical support and implement proactive account management strategies.

Job description

Your mission

What does ClearOps do and why is what we do so important?Â
Well, we keep the world of machinery moving.Â
How? By connecting supply chains and harnessing the power of data in a never seen way. We believe that the flow of goods depends on the flow of data, which is why we connect thousands of machine manufacturers and dealers and bazillions of machines on our platform, centralize their aftersales relevant data and make sure parts and services are available whenever, and wherever they're needed.

ClearOps is looking for a skilled Senior Technical Account manager to join our team. As a Senior Technical Account Manager, you will be the strategic liaison between our valued customers and internal teams. You'll leverage your technical expertise to provide high-level support, drive customer satisfaction, and contribute to the overall success of our accounts.

Your profile

Key Responsibilities:

Serve as the primary technical advisor for key accounts, understanding their unique challenges and business objectives
Collaborate cross-functionally with Product, Success, Engineering, and Implementations teams in a fast-paced environment
Translate customer feedback into actionable enhancement requests, articulating business value and problem statements
Maintain strong relationships with OEM customer Planner teams through regular, proactive communication
Provide expert technical support, troubleshooting complex issues and delivering innovative solutions
Implement proactive account management strategies to ensure long-term customer satisfaction and prevent potential issues

Required Qualifications:

Master's or Bachelor's degree in Computer Science or related Engineering field
3+ years of experience in customer-facing technical roles (e.g., Customer Success, Technical Account Management, Technical Support)
Proficiency in SQL and experience with databases
Exceptional problem-solving abilities and communication skills
Fluency in English
Proven ability to translate technical concepts into business value for clients
Experience with JIRA
Strong organizational skills with a focus on documentation and process improvement

Bonus Skills & Competencies:

Experience with ticketing systems (e.g., Zendesk, Salesforce, Microsoft Dynamics 365)
Domain knowledge in Supply Chain Analytics and Planning
Familiarity with software development lifecycle, Agile methodologies, and Scrum best practices

Why us?

Make a Significant Impact on Global Industry
At ClearOps, your work directly influences the backbone of the global economy:

Revolutionizing Machine Operations:Â We're at the forefront of ensuring seamless operation of critical machinery across automotive, agriculture, and construction sectors. By minimizing costly downtime, we're driving efficiency on a global scale.
Pioneering Digital Transformation:Â Through cutting-edge digitalization and optimization, we're unlocking unprecedented potential in supply chain management. Your contributions will shape the future of industry operations.
Measurable Success: Our solutions have achieved remarkable results, including a 40% reduction in machine downtime and substantial revenue increases for our clients. Join us in creating win-win scenarios for consumers, dealers, and manufacturers alike.

Accelerate Your Career Growth
ClearOps is a rising hidden champion in the supply-chain-software industry, offering unparalleled opportunities for your professional development:

Your #development matters: We prioritize your growth by offering continuous learning opportunities and coaching in our dynamic, fast-paced environment.
We #grow together: Enjoy the security of permanent contracts, coupled with the flexibility of adjustable working hours, competitive salaries, and home-office options.
#openness and #appreciation:Â We foster an open feedback culture, featuring regular one-on-one sessions with your team lead and quarterly feedback meetings to ensure your voice is heard and valued.
#trust from the beginning:Â We empower you with significant personal responsibility and creative freedom, enabling you to shape a purposeful career and drive your own advancement.
Our #team is our cornerstone: Regular and exciting team events are at the heart of our culture, promoting strong bonds and ensuring plenty of fun along the way.
#workfromabroad:Â Extend your horizons with our workcation policy, allowing you to work from abroad for up to three weeks, perfect for extending vacations or exploring new destinations.

Join our team and become a #ClearOperator: If you're a curious, creative, and ambitious individual looking to elevate your career, we want to hear from you. Your journey to making a global impact starts here!

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