Senior Account Manager

Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

As an Senior Account Manager, you will be responsible for managing and expanding relationships with enterprise-level clients within your designated payer vertical. This role is about deepening partnerships, ensuring client success, and strategically growing accounts.

You will lead a team of Account Managers, guiding them in maintaining strong client relationships, identifying opportunities for value-driven expansion, and ensuring our partners receive exceptional service. You will collaborate cross-functionally with internal teams to address client needs, drive account performance, and support the evolution of our offerings. Your success will be measured not just by revenue growth, but by client retention, account expansion, and overall satisfaction.

Supervisory Responsibilities:

Account Manager(s)

Account Specialist(s)

Duties/Responsibilities:

• Cultivate long-lasting relationships with new and existing clients/customers
• Drive revenue growth by expanding our business footprint and identifying opportunities for increased sales with existing customers
• Collaborate closely with leaders in shared services to resolve issues and fulfill partner requirements efficiently
• Lead all client meetings with existing clients, taking charge of agenda development, allocation of follow-up tasks, and the efficient management of account teams to ensure optimal client engagement and satisfaction
• Actively participates in staff meetings and attends other meetings and seminars as needed
• Partner with the General Manager and Product Team to strategize, develop, and execute plans for introducing new products and services to our existing client base
• Monitor and identify emerging trends within our organization and among our partners, promptly communicating insights to the General Manager
• Provide guidance and supervision to our team of Account Managers, including delegating partner-related tasks and responsibilities
• Serve as a key liaison between various internal departments and external project stakeholders to ensure successful project delivery
• Contribute to the creation of compelling proposals and presentations for both potential and current products
• Offer specialized support to the General Manager as a Subject Matter Expert (SME) in relevant areas 
• Provide assistance to the General Manager in crafting solutions for business challenges and opportunities
• Support the General Manager in generating various business line reports, including revamping existing reports, handling ad-hoc reporting requests, and conducting analytics
• Other: We’re rapidly growing startup and a new team, there will be new opportunities and responsibilities that come your way as the role expands

Performance Metrics:

• Revenue Growth: Showcase your strong ability to drive business growth within the designated payer vertical. This metric illustrates your effectiveness in implementing strategies that expand the company's revenue stream, highlighting your contribution to its financial success.
• Client Retention Rate: Emphasize your commitment to long-term client relationships and the importance of client satisfaction. This metric reflects your effectiveness in maintaining strong client connections, delivering value, and ensuring client loyalty, which are essential for sustained business success.
• New Client Acquisition: Highlight your skills in identifying and seizing market opportunities to expand the company's client base. This metric demonstrates your capability to drive business development efforts, showcasing your proactive approach to generating new business and expanding market reach.
• Account Expansion: Showcase your success in increasing sales within existing client accounts through upselling and cross-selling initiatives. This metric underscores your ability to identify additional revenue opportunities within current client relationships, highlighting your strategic thinking and ability to maximize revenue.

Required Skills/Abilities:

• Remarkable written communication skills 
• Highly effective verbal communicator
• Strong project management skills
• Comfortable with data analysis
• Flexible and open to change in a fast paced environment
• Ability to navigate multiple platforms
• Comfort and adaptability when working with technology and learning new programs and computer systems
• Strong passion for helping others and problem-solving
• Must be 18 years of age or older
• Occasional travel required for client meetings, industry conferences, and internal company events.

Education and Experience:

• Bachelor’s Degree Preferred
• 5+ years in Account Management and/or Enterprise-level sales experience with strong background in the Medicare Advantage or Long-Term Care Insurance industry 

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Ability to travel occasionally for client meetings, conferences, or company events.
• May occasionally need to lift or carry items up to 15 pounds (such as a laptop, presentation materials, or event supplies).
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.