Account Manager (Remote-Europe)

P2P.org is the largest staking and restaking operator, with a TVL of over $10B 🔝.

We are constantly focused on launching new yield products: for example, in Polkadot (adding +15-20% to APR) and Ethereum, where we offer significantly higher APR (+40%) than any other staking operator 💪

We also keep an eye on exciting projects and launch new networks such as TON, Avail, Monad, and Babylon. We strongly believe in Bitcoin and the DeFi ecosystem around it, and we have a dedicated team focused on finding the best yield solutions based on Bitcoin.

We work with partners like BitGo, Crypto.com, Ledger and ByBit.

We are actively expanding our product line, exploring RWA, data, yield, and service products for exchanges, custodians, and banks

P2P.org unites talented individuals globally ❤️

Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future 💰

P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.

Responsibilities

You Will 🚀

• Manage and maintain strong relationships with existing clients, ensuring their needs are met promptly and efficiently.

• Oversee and monitor outstanding balances with clients, proactively addressing any payment delays or issues.

• Utilize CRM systems to track client interactions, manage accounts, and maintain up-to-date client records.

• Ensure compliance with relevant regulations, including KYC and KYB requirements, maintaining accurate records of client verification.

• Support clients through their lifecycle, providing exceptional service and timely responses to inquiries.

• Coordinate with internal teams to ensure smooth service delivery and client satisfaction.

• Regularly report on account statuses, including outstanding balances, payments, and any other relevant metrics.

• Maintain detailed records of client deals and account updates in CRM.

• Contribute to the development and implementation of processes to improve client experience and account management efficiency.

• Handle client complaints and escalate as necessary, ensuring all issues are resolved to client satisfaction.

Requirements

You Have 🤓

• Proven experience in account management, customer support, or a related field.

• Experience working with CRM systems (experience with specific platforms such as HubSpot is a plus).

• Knowledge of compliance requirements, including KYC and KYB processes.

• Experience with Sumsub or similar client verification platforms is a significant advantage.

• Strong attention to detail and ability to manage multiple client accounts simultaneously.

• Ability to maintain professional and positive relationships with clients, demonstrating kindness and responsibility in all interactions.

• Excellent communication skills, both written and verbal.

• Strong organizational and time management skills with the ability to prioritize tasks effectively.

• Ability to work independently and as part of a team, showing initiative and responsibility in all tasks.

Conditions

What we offer ➡️

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Competitive salary level in $ (we can also pay in Crypto)

• Well-being program

• Mental Health care program

• Compensation for education, including Foreign Language & professional growth courses

• Equipment & co-working reimbursement program

• Overseas conferences, community immersion

• Positive and friendly communication culture

P2P.org is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.