Bilingual Sales Representative (Italian/English) | Philippines

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Bilingual Italian/English Sales Customer Service Representative?to join our team in the Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
 

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals. 

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status. 

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work. 

We are looking for an enthusiastic and results-driven Bilingual Italian/English Sales Customer Service Representative to join our dynamic team. The ideal candidate will have a proven record of achieving performance targets in an outbound sales capacity, a passion for travel, and a commitment to providing exceptional customer service. Strong communication skills, attention to detail, and the ability to multitask will be key to your success in this role. If you're flexible with shifts and eager to assist customers with their travel needs, this is the perfect opportunity for you.

Key Responsibilities:

Sales & Performance:

• Achieve and exceed outbound sales targets and key performance indicators (KPIs) on a regular basis.
• Engage with potential customers through outbound calls, effectively identifying their needs and offering tailored products and services.
• Upsell and cross-sell relevant travel services and products to maximize sales opportunities.

Customer Service Excellence:

• Provide high-quality support to customers by addressing inquiries, resolving issues, and ensuring a positive and seamless customer experience in both Italian and English.
• Assist customers in booking travel, managing their reservations, and providing essential product and service information.
• Maintain a friendly, professional, and solution-oriented demeanor during every customer interaction.

Attention to Detail & Organization:

• Process customer orders, bookings, and inquiries accurately, ensuring all details are entered into the system correctly.
• Keep track of customer interactions, follow-ups, and issue resolutions in a well-organized manner.
• Ensure customer records and account details are up-to-date.

Multitasking & Flexibility:

• Juggle multiple tasks efficiently, including managing customer queries, processing orders, and meeting sales targets, all while maintaining high service standards.
• Adapt to changes in workload, priorities, and new processes with ease.
• Demonstrate flexibility in working different shifts, including weekends and holidays, as needed to support business operations.

Travel Expertise & Passion:

• Leverage your enthusiasm for travel to advise customers on the best travel options and solutions.
• Stay informed on the latest trends, products, and promotions in the travel industry to better assist customers with their needs.

Collaboration:

• Work with cross-functional teams to ensure smooth operations and continuous improvement in customer satisfaction and sales performance.
• Share insights and feedback to help improve team processes and customer experiences.

Language Skills:

• Fluency in both Italian and English (written and spoken) is required.
• Ability to switch effortlessly between both languages to provide exceptional service to a diverse customer base.

Sales Experience:

• A proven record of success in outbound sales, with the ability to meet or exceed performance targets and KPIs.
• Experience in telesales, lead generation, or a similar sales environment is preferred.

Customer-Centric Mindset:

• Strong passion for helping customers and providing exceptional service.
• Ability to address customer concerns promptly and professionally, ensuring satisfaction.

Strong Communication Skills:

• Excellent verbal and written communication skills in both languages, with the ability to convey information clearly and effectively.
• Strong listening skills, with the ability to understand and respond appropriately to customer needs.

Organizational Skills & Attention to Detail:

• Highly organized with the ability to manage multiple tasks simultaneously.
• Strong attention to detail to ensure accuracy in customer information and transactions.

Multitasking Ability:

• Ability to handle multiple customer inquiries, calls, and administrative tasks simultaneously without compromising quality.

Flexibility:

• Willingness to work various shifts, including weekends and holidays, based on business requirements.

Preferred Experience:

• Prior experience in the travel industry or customer service, especially in a support or booking capacity, is a plus.
• Experience with CRM software and order management systems is a bonus.