Principal Product Manager, Infrastructure

By the Numbers:

• Named #1 best software for small business of 2024 by G2
• 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing 
• Over $500M in annual revenue 
• The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs 
• There are 6.2M employers in the US, 98% have fewer than 100 employees ⁽¹⁾ 
• 550,000 new businesses are created each year in the US ⁽¹⁾ 

What Product Management is like at Gusto:

• We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a “GM” type role).
• Our Product team is lean, which means you’ll have a high degree of impact and ownership. 
• We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners. 

About the Team: 

Platform Orchestration is a newly formed team driving a key strategic initiative to transform our infrastructure capabilities into a self-service internal developer platform. Gusto’s goals of scaling and innovating are being hindered by our bespoke tooling and manual workflows. This role is critical for us to prioritize and execute on the capabilities that provide our 600+ engineers with Golden Paths and Paved Roads for them to deliver value to our customers. As the first Product Manager in the Infrastructure group, you will have an opportunity to mature our Platform Engineering initiatives and our entire engineering organization.

Here’s what you’ll do day-to-day: 

• Ownership: You will own the vision, strategy, and roadmap to transform Gusto’s Infrastructure group into a Platform Engineering organization
• North Star: Build reliable workflows that allow engineers to independently interact with our setup and self-serve the infrastructure they need to run their apps and services
• Collaborate: You will work closely with the 600+ Engineering ICs and leaders across Gusto to drive the roadmap for a highly visible initiative
  • Collaboration with multiple Engineering teams and cross-functional stakeholders is essential. Must be available to work within PT or MT business hours
• Infuse an Engineering-only team with a product mindset
• Develop or utilize frameworks to assess ourselves and improve the maturity of our Platform Engineering capabilities

Here’s what we're looking for: 

• 8+ years of direct product management experience, including 5+ years of building technical internal products for a medium sized software Engineering organization with a focus on Platform Engineering, Platform-as-a-Service, and/or Engineering Tooling
• Has executed Engineering Organizational goals to improve engineering efficiency with demonstrated results
• Successfully collaborated with Infrastructure, Security, IT, and Product Engineering teams on balancing engineering efficiency in alignment with compliance and security 
• Strong partnership with technical stakeholders in very technical domains
• Experienced crafting a strategic vision and roadmaps, evangelizing your vision, and executing against it over multiple years
• Comfortable with ambiguity
• Successfully developed continuous feedback between customer insights and team priorities

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Our cash compensation amount for this role is $181,000/yr to $223,000/yr in Denver & most major metro locations, and $212,000/yr to $262,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Where do PMs at Gusto work?

We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the following Centers of Gravity: Toronto, Canada, Atlanta, GA, Austin, TX, Chicago, IL, Denver, CO, Los Angeles, CA, Miami, FL, and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work. 

 ⁽¹⁾ Business Applications with Planned Wages (www.census.gov)