Account Manager

Position: Account Manager

Position Type: Full-Time, Permanent

Location: Remote (Western-Canada)

The Company:

Postmedia is a Canadian newsmedia company representing more than 130 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it. This exceptional content, reach and scope offers advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team.

The Opportunity:

Postmedia is looking for an Account Manager to join our team, which develops digital and print advertising campaigns for a wide variety of clients. We are a growing team and foster a collaborative team approach in all that we do, working both locally and with other product, strategy and fulfillment teams across the country.

The ideal candidate is experienced in digital media marketing, has likely held an account management role with an agency, is hyper-organized, comfortable analyzing data/trends and a highly effective communicator. You collaborate well across internal teams and are comfortable expanding your role parameters as needed to get the job done. And above all, you are skilled at earning the trust of clients by displaying an understanding of their business needs and the right solutions to meet them.

What you’ll do:

• Develop, manage and grow a specific set of accounts
• Build and maintain strong client relationships
• Manage post-sale initial onboarding, as a liaison between client and internal fulfillment teams to ensure proper campaign setup with a focus on making the process as easy as possible for the client
• Track account health to identify cancellation risk and actively work to eliminate that risk via creative solutions
• Drive resolution of customer concerns and provide feedback to Sales and/or Product teams
• Guide and manage production, development, admin and creative requirements
• Responsible for day-to-day client activity, status meetings and communication
• Provide highly-responsive product, technical and creative support
• Develop and deliver program performance presentations and lead strategic discussions
• Ensures campaign strategies are implemented on time and adjusts or redirects strategies as needed.
• Analyze campaign performance metrics and develop recommendations based on data
• Provide client training to improve utilization of campaign elements and use reporting features, including any applicable reports or dashboards detailing program performance
• Supports the vision of the company directors/partners
  
  

Who you are:

• Account experience having worked on 20+ large and small accounts
• Excellent Customer Service Skills
• Ability to be flexible in a changing work environment and work well under pressure
• Skilled at earning the trust of clients by displaying and understanding their business needs and the right solutions to meet them
• Comfortable expanding your role parameters as needed to get the job done
• Skilled at analyzing data and deriving/communicating insights to meet clients objectives
• Strong communications skills; both written and oral
• Strong analytical and problem-solving skills
• Superior ability to manage and organize multiple projects and deadlines
• Provide strategic guidance on identifying and engaging with media, analysts and influencers
• Ability to work independently as well as in a team environment
• Advanced knowledge of Digital Strategy along with a competent level of technical ability
• Be informed and able to discuss digital trends and current industry issues
• Be aware of and able to articulate client’s digital strategy
• Google Analytics experience and/or certification
• AdWords Certification and familiarity within the Google framework is a plus
  
  

The compensation model for this position is base salary + commission.

We thank in advance all applicants for their interest, however only those candidates under consideration will be contacted. Only candidates legally eligible to work in Canada will be considered. No phone calls or agencies please.

Postmedia Network Inc. is committed to providing accommodations for people with disabilities in all areas of the hiring process. If you require accommodation during the hiring process, please make your needs known in advance. Accommodation requests will be provided on an individual basis.

Postmedia Network Inc. is committed to employment equity and an inclusive barrier-free selection process and work environment. Postmedia Network Inc. encourages applications from women, indigenous peoples, persons with disabilities and members of visible minorities.

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