Manager, Operations

Who We Are
Cymax Group Technologies is a leading eCommerce technology and logistics services platform for furniture vendors and retailers. We leverage the best of technology, automation, and AI to simplify the complexities of eCommerce through our two products - Channel Gate and Freight Club. We partner with furniture vendors and retailers to tackle some of the industry’s biggest challenges, offering prescriptive recommendations to optimize their ROI in a competitive market. Our remote-flexible team supports our partners across the US and Canada. We are proud members of Team True North, a ranking that spotlights high-performing tech firms tracking to $1 billion in annual revenue with growth rates that match the top one percent of companies in the world. For more information, please visit our website: https://www.cymaxgroup.com/.

The Role
The Operations Manager will lead the Cargo Claims and Freight Audit & Invoice Dispute teams, ensuring operational excellence, timely delivery of results, and continuous improvement across these functions. This role requires a proactive, curious, and accountable professional with proven leadership skills, project management expertise, and a passion for optimizing processes and outcomes. The ideal candidate thrives in a dynamic environment, takes initiative, and consistently delivers measurable improvements. 

Who You Are

• Proven experience in operations management, preferably in logistics, supply chain, or a related industry.
• Demonstrated leadership experience, with a track record of building and developing high-performing teams.
• Strong project management skills, with formal training (e.g., LSS, Agile certifications) preferred.
• Analytical mindset with the ability to use data for decision-making and process improvement.

What You’ll Do

1. Team Leadership & Development 

• Lead, mentor, and develop the Cargo Claims and Freight Audit & Invoice Dispute teams, fostering a positive, people-first culture focused on collaboration, accountability, and professional growth.
• Encourage a culture of curiosity, where team members proactively identify inefficiencies and propose solutions.
• Build structured training and development programs to ensure team members are equipped to meet organizational goals.

2. Cargo Claims Management 

• Oversee the timely recovery of client claims, acting as the primary liaison between customers and carriers to advocate for optimal outcomes.
• Develop initiatives to improve claim recovery rates and service levels, collaborating with internal and external stakeholders.
• Ensure clear and regular communication with all parties involved, maintaining transparency and alignment throughout the claims process.
• Analyze claims data to identify trends and recommend proactive strategies to reduce future loss or damage occurrences.

3. Freight Audit & Invoice Dispute Management 

• Ensure carrier invoices with variances are audited and processed accurately and in a timely manner.
• Oversee the resolution of customer invoice disputes, liaising with carriers to secure fair outcomes for customers.
• Identify opportunities to streamline the audit and dispute resolution processes, leveraging data insights to improve efficiency.

4. Continuous Improvement & Reporting 

• Build and enhance reporting tools and dashboards to track performance metrics, focusing on recovery rates, efficiency, and customer satisfaction.
• Regularly present data-driven insights and success metrics to senior leadership, identifying areas for improvement and recommending actionable solutions.
• Lead initiatives to optimize processes and improve service levels, ensuring alignment with high-level organizational goals.
• Collaborate with cross-functional teams to address operational challenges and drive impactful improvements.

5. Project Management & Strategic Execution 

• Lead continuous improvement projects, implementing strategies that reduce inefficiencies and enhance customer experiences.
• Proactively identify problem areas, dig into root causes, and implement solutions with minimal supervision.
• Manage initiatives end-to-end, from planning through execution, and provide consistent updates to stakeholders without needing reminders. 

Culture at Cymax Group
At Cymax Group, we thrive on innovation and entrepreneurship. Our fast-paced environment encourages agility and nimbleness, empowering our team to adapt quickly to changing market dynamics. We’re passionate about learning and growth, providing opportunities for professional development. Our decisions are driven by data, ensuring that we make informed choices that lead to success. If you’re excited about making an impact and being part of a dynamic team, you’ll feel right at home here.

Our Values
Our core values guide our actions, unite our team, and shape the future of our company:

• Grit & Agility: Forge Ahead, Pivot Fast
• Accountability: Bring It, Own It, Commit
• Go the Extra Mile: We Go Above & Beyond
• Understand the Map & the Terrain: Master the Details & the Big Picture
• Data Drives Decisions: Absorb Complexity & Transmit Clarity
• Think Beyond Today: Tomorrow's Vision, Today's Action

Compensation
The salary range for this role is between $70,000 and $85,000, depending on experience, skills, training, and organizational needs. Our salary ranges are determined by role, level, and location. We offer a comprehensive range of benefits, including:

• Health and wellness support for our team members and their families, including an employee assistance program
• 100% paid health and dental benefits in Canada
• Paid time off
• Easy access to online and phone-based counseling services
• A remote-flexible work environment

Accessibility
We provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

#LI-Remote

So, why work with us? For newbies to online selling, there is no better place to gain a comprehensive education on the end-to-end eCommerce experience. For the well-seasoned eComm aficionado, you’ll be on the cutting edge of eCommerce technology and innovation. For everyone, there's room to grow, mentorship, and a data-driven culture filled with diverse people who can’t wait to meet you. So why wait? Take your tech career to the next level and apply now!