IFP CRM Product Manager
You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
As the IFP Customer Relationship Management (CRM) Product Manager, you bring your customer and product mindset to transform our B2B CRM solution – solving customer problems in a way that works for the business. Delivering a forward-looking vision for IFP B2B CRM across the organization, crafting innovative solutions through our SalesForce CRM platform to empower our sales, marketing and service organizations to deliver best-in-class customer experience and elevated business results. Collaborating with commercial, service design local CRM, end users and technology partners to shape the CRM vision, develop and deliver the product roadmap and create organizational alignment through clearly established outcomes so that full value can be captured from the SalesForce Platform. For a results-driven and action-oriented leader, this role provides an opportunity to build products that drive improved experience, organizational growth, and operational efficiency and to see the impact on key results.
The role will deliver across 5 key areas
· CRM Vision & Strategy. Set an ambitious and clear product vision, strategy, and roadmap for the Salesforce platform that is aligned and is in service of the sales, marketing and service teams strategy and needs.
· CRM Leadership and product lifecycle management. Working in partnership with DTS and regional commercial and CRM teams to drive the delivery of the CRM roadmap
· CRM solution consistency. Drive towards one solution across regions to enable a more effective solution and enable quicker change
· CRM Results and change management. Responsible for setting and maintaining a CRM roadmap that drives service business results and user adoption
· Product Data Strategy. With data at the heart of CRM, ensure the platform can capture, understand, act, and learn from high-quality data to continuously improve product and business results.
About Us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our technical roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:
6 to 8 years’ experience as a Product Manager, including 3+ years working in the Salesforce ecosystem; experience implementing and enhancing SalesForce.
Significant agile product delivery experience required with strong history of driving execution and delivering on business results.
Experience with Business architecture, customer experience and design thinking required.
Ability to understand business objectives and manage stakeholders cross-functionally.
Team player and excellent collaborator who can communicate complex, technical ideas to stakeholders.
Ability to flex between strategy and execution seamlessly and energized by a dynamic and fast-moving work environment.
Proficient in defining well-thought-out epics and features with direct experience translating to user stories and acceptance criteria.
A passion for digital innovation and commitment to superb customer experience
Adept with Agile, Lean Start Up, and Design Thinking; experience with testing methodologies and running POCs a plus.
Superior communication skills, able to communicate complex messages and trade-offs, and be able to tell a compelling story.
Vendor management experience is a plus.
Proven experience in data management and leveraging AI-ML to deliver actionable insights and guide decision making.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.
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