Solutions Consultant

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We're seeking a passionate Solution Consultant to help our clients get the most out of the dotdigital platforms. As a Solution Consultant, you would join our ever-growing Solutions Consultancy team.

Our Solutions Consultancy team collaborates and provides exclusive consultancy to our Sales and Customer Success teams to ensure we provide the best technical solutions for our client's needs. Unlike other businesses, our Solutions Consultants don't just demo all day. Instead, our consultants focus on understanding clients' technical solutions to ensure long-term customer success. Our Solutions Consultants have the right tools and knowledge to provide technical consultancy throughout the sales lifecycle and beyond. We always go one step further and often build POCs to demonstrate our platform's capabilities. You will be required to be a technical entrepreneur and be innovative in showing clients how the platforms can be configured to meet their needs.

Imagine a client seeking a unique, tailored solution. It's up to you to envision what's possible and define the requirements. Your skills in solutions analysis and documenting stakeholder requirements will ensure that our client's expectations are always exceeded. As a liaison to internal, client and partner development teams, your role will shape these endless possibilities.

As a Solution Consultant, you will be expected to be a platform guru. Full training and support will be provided so you are ready to discuss extensive platform capabilities, including the API. You must be able to communicate effectively with different levels of stakeholders, giving them confidence that dotdigital is suitable for their needs.

Every day is different for our Solution Consultants, who are continually growing and adapting. We regularly have training days and are always looking to better ourselves. We are incredibly passionate about advising and consulting to ensure all stakeholders have a positive experience. Internally, we strive for personal development and support mindfulness and well-being from the outset.

Roles and Responsibilities

• Working closely with our Sales/Account Management, Custom Solutions and Professional Service teams, supporting them across the entire sales lifecycle
• Translating clients' and prospects' email marketing requirements into technical solutions, using both technical pre-sales and business analysis skills.
• Building of POCs in our platform to effectively demonstrate your solutions
• Working with global clients and partners at all levels of seniority and roles, including sales, technology, marketing, development, and project management
• Communicating confidently with individuals across our global business to gather information through both verbal and written communications
• Delivering presentations and online demonstrations to promote the dotdigital platform to prospects and clients
• Analysing and writing client requirements that our global Custom Technical Solutions team can use to create functional specifications
• Cross-departmental organisation and project management for the pre-sales completion of RFIs and RFPs
• Providing new client technical briefings alongside the Project Managers for client onboarding
• Training new employees on the benefits and functionality of the platform
• Providing feedback to our Product team to help shape our products.

About You

• 3+ years' experience in a Solution Engineer/Consultant/Architect Role
• Self-motivated and innovative with strong problem-solving skills
• Strong communication skills, written and verbal
• 3+ years' experience in data analysis (ETL, DB) and Business Analysis
• Create and articulate process diagrams, including flows and Use Case Diagrams (UML)
• 2+ years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs would be beneficial but not necessary
• Email marketing industry experience would be beneficial but not necessary
• Essential to intermediate knowledge of eCommerce & CRM Solutions (Magento/Salesforce/Shopify/Dynamics)
• Essential to intermediate knowledge of Office 365 Suite & Postman

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

“I joined the team fairly recently and have been made to feel incredibly welcome. There's a wealth of knowledge to draw on and everyone supports each other to get the job done. It's also great to work for a business where solutions consultancy is valued as an essential part of the business and it's growth strategy.”

Scott - Solution Consultant

Interview Process

• 15min Screening Call with Team Talent
• 1^st Interview with EMEA Head of Consultancy
• 2^nd Practical Interview with EMEA Head of Consultancy & EMEA Director of Professional Services

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.