Location:
Work from home (Pennsylvania)
Shift:
Days (United States of America)
Scheduled Weekly Hours:
40
Worker Type:
Regular
Exemption Status:
Yes
Job Summary:
Responsible for the maintenance and support of a large electronic health record environment including upgrades, integrations, troubleshooting, system design and modification, new module implementation, and other activities related to the daily care and feeding of the environment.
Job Duties:
- Possesses a strong understanding of assigned and related application(s) and systems; can demonstrate a proficiency in navigating through the Electronic Health Record (EHR) and associated applications & integrations.
- Possess operating knowledge of the underlying technologies associated with a typical large scale electronic health record environment including client/server architecture, Active Directory, LAN/WAN fundamentals, Cloud architecture and related concepts, storage fundamentals, virtualization technologies, application delivery/presentation, database fundamentals, web-based applications and certificates, security, performance and troubleshooting tools, among others.
- Possess operating knowledge of Windows based workstations, iOS and Android based mobile platforms, and common peripherals including document and barcode scanners, print devices, point of sale devices, electronic signature devices, cameras, among others.
- Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation.
- Coordinates testing including scenario-based, integrated, and parallel testing.
- Cultivates critical thinking atmosphere across team(s) to problem solve and strives to understand the root cause of the issue.
- Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status and demonstrates appropriate issue escalation.
- Adheres to best practices regarding information security.
- Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
- Provides remote and/or on-site support as needed to end-users.
- Assists with the development of and precepting of others.
- Assists in the preparation of department guidelines, standards, procedures, and policies.
- Participates in vendor reviews and selection processes associated with new software and hardware solutions/technologies.
- Provides direct support for overall IT initiatives outside immediate areas of responsibility.
- Willing to obtain & maintain appropriate certification/s as deemed necessary in-order to successfully fulfill job obligations/responsibilities. For example, specific vendor certification in client systems or application management.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
Position Details:
Education:
High School Diploma or Equivalent (GED)- (Required)
Experience:
Minimum of 6 years-Relevant experience* (Required)
Certification(s) and License(s):
Skills:
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
- KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
- EXCELLENCE: We treasure colleagues who humbly strive for excellence.
- LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
- INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
- SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
