Sales Development Representative

As a Sales Development Representative (SDR), you will qualify leads, identify sales opportunities, and leverage exploratory conversations to pitch the value of our software. You will book product demos for Account Executives and help them close deals through detailed discovery calls. 

As an SDR, you will receive extensive coaching, mentorship, and support to grow your sales career. We’re invested in your success and offer uncapped commission to reward those that are committed to continuous growth and development. If you’re ready to make your career move, join our team. 

What You'll Do:

• Build a strong pipeline of customers by qualifying potential leads in your territory 

• Develop creative ways to engage and build rapport with prospective customers by pitching the ServiceTitan value proposition

• Partner with Account Executives to successfully book product demos 

• Set yourself up for a successful long-term tech sales career by mastering the fundamentals and piloting new outreach strategies

What You'll Bring:

• Exceptional verbal and written communication skills to conduct high volume phone and e-mail outreach 

• Ambition because you recognize that every day is an opportunity to become a little bit better

• Coachability with a desire to learn and grow from feedback 

• A team-centric attitude with a desire to collaborate, support, and share learnings with peers

• Adaptability and ability to think outside the box when addressing potential obstacles

• Maturity and self-awareness to effectively manage your day in a remote environment

Your Journey to Success:

1 Month

• Complete ServiceTitan’s new hire orientation program

• Learn the basics of the SDR function and do a deep dive into the trades industry, customer persona, and ICP

• Meet the amazing SDR team and other cross-functional partners and stakeholders

SDR Training requires passing two certifications with a minimum score of 80% to graduate and become a SDR at ServiceTitan. You will have three attempts for each certification. Failure on the third attempt may lead to disciplinary measures, potentially resulting in separation.

2 Months

• Pass all SDR onboarding certifications 

• Begin qualifying prospects and handling discovery calls

• Build and maintain a sales pipeline while skillfully handling common objections and reinforcing our value proposition

• Begin carrying a ramping quota

 3-4 Months

• Continue ramping quota

5 Months

• Be fully ramped and hit or exceed quota

• Develop collaborative partnerships with other Titans to achieve goals

• Attend weekly 1:1’s with your manager to continue developing your career 

12 months

• Continually hit and exceed quota 

• Mentor and support incoming SDRs

• Align on career development opportunities within the organization

Preparing for the interview:
 

We believe in transparency and want to set you up for success. Here are some of the questions that you can expect to be asked in the interview process: 

• Professional Overview

• Why Sales?

• Tell me about a time you were given difficult feedback - Did you agree with the feedback given? How did you apply it?

• Tell me about a challenging experience you've had to overcome (personal or professional)?

• Walk me through how you handle and persevere through rejection