Associate Customer Success Analyst

Company Description

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial

data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com

Job Description

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities*
Work with internal and external teams using CRMs like Salesforce.

Ability to action on tickets based on severity and SLAs

Proactive approach to reach out to Stakeholders across multiple business units.

Basic understanding of Quotes, invoices, Pos, Renewals etc.

Achievements/Goals*
Work with internal and external teams using CRMs like Salesforce.

Ability to action on tickets based on severity and SLAs

Proactive approach to reach out to Stakeholders across multiple business units.

Basic understanding of Quotes, invoices, Pos, Renewals etc.
 

Qualifications / Requirements*
Freshers (2022- 2023 pass out) - (B.com/BBA (Finance)/MBA (Finance) background)

0-1 year of experience. Immediate joiners are most welcome.

Must have above 65% in all academic (10th, 12th and degree)

Analytical thinking, problem-solving, interpersonal, and relationship-building skills

High level of attention to detail

Work from office - Hyderabad location.

Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST)

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.