S-CPT-0025 CRM/Database Manager at 20four7VA

IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below. If you have just logged in to the Team Portal, please continue reviewing the Job Description below. You don't need to type all the information in the application form, upload your resume first and see the magic! If you are interested in the job, click APPLY TO POSITION.

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JOB DESCRIPTION

• Weekly Contracted Hours: Part-time 20 hours per week
• Gender Preference: Female
• Accent Preference: Good English (written/spoken)
• Skill Level: Advanced-Expert Level
• Shift Hours: 8am-12pm EST
• Shift Days: M-F
• VA Skill Concentration: Database Manager

TASKS:

1. Contact Database Management
   1. Keep contact database accurate and clean
      1. Monitor contacts and unsubscribe when necessary
      2. Ensure that tags are correct and that contact fields are updated
      3. Create custom fields as requested by Operations staff and update the Tags and Fields tracker as necessary
      4. Import and export data from other database / files
      5. Compare and manipulate data for analysis purposes
      6. Update of records - including merging of duplicate contacts
   2. Reporting analysis
   3. Create contact segments for Digital Team email campaigns
2. Support and Troubleshooting
   1. Serve as IT support for our CRM applications
      1. Monitor ActiveCampaign, Breezy, ClickUp and Skype groups for any issues/questions from Ops staff
      2. Debug/troubleshoot any automation or software issues that the Operations team is experiencing and implement solutions
      3. Update Operations staff regarding any changes made to automations, tags, fields, and other processes within any of the CRM applications
3. CRM and Workflow Development

• Take charge of improving ActiveCampaign, Breezy and all other 20four7VA automations (from various applications) and processes for Operations, Business Development, Sales and Digital Marketing
  • Follow official ActiveCampaign boards, forums, chatrooms, and emails for new features that can be used to improve Operations workflows in ActiveCampaign
  • Ensure up to date knowledge of all software/applications that the company uses
• Implement workflow improvements as new features and requirements roll in
• Create new automations
• Create or edit pipelines
• Ensuring all automations are cohesive, with no redundancy or loops across other automations
• Collaborate with stakeholders for any CRM issues, solutions, and updates
• Provide guidance to the CRM business owners for data clean-up activities
• Work with users to provide training, troubleshooting, root cause analysis, and resolution of issues concerning data
• Create process flows for end-user training purposes

4. Email Marketing

• Send out or schedule email campaigns
• Generate email campaign reports
• Create/design email marketing automations

APPLICATION/SOFTWARE/REQUIRED KNOWLEDGE:

• Knowledgeable/experienced in ActiveCampaign (or any similar email marketing software)
• Knowledgeable/experience in creating automations
• Knowledgeable/experience in BreezyHR or any similar applicant tracking system
• Basic HTML knowledge (for email design)
• Excellent Microsoft Excel/Google Spreadsheet skills (experienced in using advanced formulas)
• Knowledge with CRM tools

COMPETENCIES REQUIRED:

• Experience in automation
• Proficiency in Reverse Engineering of Processes and Flows
• Technical skills to troubleshoot a workflow or an automation issue
• Technical skills to anticipate issues that may arise due to changes done
• Strong collaboration
• Meticulous attention to detail
• Team player

SYSTEM REQUIREMENTS:

• Must own a computer with an at least I5 processor with 3.0GHz and 8GB RAM
• Must have at least 10 mbps internet speed for both main and back up

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!