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Customer Engineer – 4408 (Remote, EST)

Remote:

Full Remote

Salary:

170 - 190K yearly

Work from:

United States

Offer summary

Qualifications:

5+ years in technical customer-facing roles, Experience with DevOps products preferred, Proficient in coding and command-line tools, Strong written and verbal communication skills.

Key responsabilities:

Build and maintain customer relationships
Provide insights to internal teams

HIRECLOUT

51 - 200 Employees

See more HIRECLOUT offers

Job description

Our client is a leader in pioneering technologies enabling countless organizations direct control over access to their physical premises.

What You Will Be Doing

Build and maintain a strong technical relationship with customers, aligning the product’s value with their needs, training users, addressing inquiries, resolving issues, and acting as a trusted advisor.
Develop deep expertise with our platform and business applications to understand customer challenges and requirements.
Lead efforts to maximize product adoption and ensure customers derive increasing value from its use.
Provide internal teams with customer insights, use cases, and requirements to inform product and engineering decisions.

What You Will Need

5+ years in technical customer-facing roles.
DevOps products experience preferred.
Must have experience with pre-sales and post-sales.
Proven experience with complex technical products.
Skilled in collaborating with customer technical teams (e.g., developers, IT professionals).
Proficient in coding/scripting, command-line tools, and version control systems.
Strong written and verbal English communication skills.
Experience engaging with Product and Engineering teams..

Why Us

Benefits And Perks

Competitive Salary : $170,000 – $190,000 per Year
Full Health, Vision, Life, and Dental Coverage
PTO
401K Plan

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

This position does not offer sponsorship.