Associate Customer Solutions Engineer, Professional Services

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Associate Customer Solutions Engineer brings creativity, curiosity and passion to the role. They are developing technical versatility and will deliver differentiated exceptional customer experiences to Rocket’s Product customers by delivering services that allow for successful post-sales deployments of Rocket products. They solve real problems for, and deliver value to, our customers and partners – every day. They deliver successful outcomes for our customers and partners with speed, precision, quality and innovation. They demonstrate that we take our commitments seriously- to our customers, to our partners and to each other.

Technical Expertise

• Ability to quickly develop technical knowledge on one or more Rocket products
• Ability to quickly develop general understanding of multiple products across Rocket
• Ability to quickly develop conceptual and technical knowledge of Rocket products including new releases, new products and interfaces
• Presents and delivers technical presentations on products
• Interacts with lab and product support to research and respond to detailed questions from prospective and current customers

Services to Customers

• Provides exceptional value-driven services to customers
• Delivers the installation, implementation and maintenance of company products
• Ensure that client’s needs have been met and that the product/solution is fully functioning according to specifications
• Shares customer feedback to product management for future enhancements
• Demonstrates growing understanding of the practical application of the products in a variety of customer environments
• Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions
• Builds upon established solution delivery techniques to help drive continual improvement
• Develops credibility as a Rocket product expert with all audience levels
• Delivers small-scale technical product training to customers
• Becomes proficient with product implementation strategies
• Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
• Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
• Partners with Project Management and technical leads to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
• Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
• Appropriate to developed skills, guides client best practice configuration and use of Rocket products and trains customers in administration and use of the products
  
   

Experience & Qualifications:

• 2+ years of related technology experience or equivalent computer science degree
• understanding of Software Development Methodologies
• Excellent interpersonal skills: Critical thinking, analytical and problem solving, relationship management, excellent written and verbal communications
• Commitment to Rocket core values of Empathy, Trust, Love and Humanity

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The base salary range for this role is $54,845.00 - $68,556.50 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time

• Health and Wellness coverage options for Rocketeers and dependents

• Life and disability coverage

• Fidelity 401(k) and Roth Retirement Savings with matching contributions

• Monthly student debt benefit program

• Tuition Reimbursement and Certificate Reimbursement Program opportunities

• Leadership and skills training opportunities

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!