Revenue Operations & Deal Desk Analyst II

Job Description: Revenue Operations & Deal Desk Analyst III 

Position Overview: 
We are seeking a highly analytical and detail-oriented Revenue Operations & Deal Desk Analyst III to support and enhance the operational efficiency of the quote-to-cash revenue cycle for both new and existing business. This role also plays a critical part in optimizing Deal Desk and Order Management processes. By focusing on advanced reporting, process improvements, and documentation, the Analyst will ensure the seamless execution of revenue operations, foster innovation, and drive continuous efficiency. The ideal candidate thrives in a fast-paced environment, demonstrates a passion for data-driven decision-making, and is committed to operational excellence. 

Key Responsibilities: 

Reporting and Analytics: 

• Develop, maintain, and refine dashboards and reports to monitor critical performance metrics for the sales, product, quote-to-cash cycle, Deal Desk, and Order Management teams. 

• Conduct detailed trend analyses to provide actionable insights that enhance operational efficiency and revenue performance. 

• Analyze product forecasts and actuals for discount trends, and both standard and non-standard deals to gauge business direction.   

• Address ad hoc reporting requests from leadership and cross-functional teams, ensuring data accuracy and clarity. 

• Prepare and manage reports to support SOX compliance within the sales organization. 

Process Improvement: 

• Identify inefficiencies and bottlenecks in the quote-to-cash cycle, Deal Desk, and Order Management workflows, delivering scalable and innovative solutions. 

• Collaborate with cross-functional stakeholders to standardize and optimize processes, driving accuracy and scalability across new and existing business operations. 

• Implement automation tools to minimize manual work and significantly boost operational efficiency. 

Process Documentation: 

• Create and maintain detailed documentation for quote-to-cash, Deal Desk, and Order Management processes, policies, and best practices. 

• Develop training materials and resources to ensure internal teams understand and adhere to standardized procedures. 

• Regularly review and update documentation to align with evolving systems, policies, or business needs. 

Collaboration and Support: 

• Provide operational support to indirect and direct sales, finance, renewals and legal teams, ensuring a seamless and efficient quote-to-cash revenue process for both new and existing business. 

• Assist with CRM and ERP system administration, supporting system enhancements, troubleshooting, and integrations. 

• Participate in cross-functional initiatives to drive operational excellence across the revenue operations ecosystem. 

Qualifications: 

• Education: Bachelor’s degree in Business, Finance, Data Analytics, or a related field. 

• Experience: 

• 5-7 years of relevant experience in revenue operations, sales operations, deal desk, order management, or related fields. 

• Expertise in SaaS lead-to-cash processes with a comprehensive understanding of new and renewal business cycles. 

• Hands-on experience with Salesforce, Salesforce Reporting and Dashboards. Salesforce CPQ is a plus and a strong advantage. 

• Technical Skills: 

• Proficiency in data analysis tools such as Excel, Tableau, Power BI, or similar platforms. 

• Advanced knowledge of CRM systems, particularly Salesforce and Salesforce CPQ. 

• Soft Skills: 

• Meticulous attention to detail and a commitment to data accuracy. 

• Exceptional organizational, communication, and interpersonal skills. 

• A proactive, problem-solving mindset focused on continuous improvement. 

This role offers a unique opportunity to influence and optimize revenue operations across the quote-to-cash cycle, fostering efficiency and innovation in a dynamic, data-driven environment. If you are a strategic thinker with a passion for operational excellence, we encourage you to apply.