Junior CRM Administrator (Remote)

The Medicus Firm (TMF), a part of M3USA, is a national healthcare recruitment firm with a mission to be the market leader which is most respected for its Performance, People, and Partnerships.  One of the largest physician recruitment companies in the US, TMF focuses on providing the most efficient and effective recruiting services to hospitals and healthcare employers nationwide with unmatched sophistication, consultation, and market insight. Due to its transparent and consultative approach, The Medicus Firm is a nine-time winner of the Best of Staffing Client Satisfaction award, presented by ClearlyRated. By providing a collaborative work environment with a competitive compensation model, TMF has successfully built an accomplished team that is the recipient of multiple awards for its culture. 

Due to our continued growth, we are hiring for a Junior CRM Administrator at The Medicus Firm, an M3 company.

As part of the M3 family of companies, The Medicus Firm benefits from M3’s physician reach through millions of active physicians who regularly participate in market research, continuing education, clinical research, professional enrichment, etc.  

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

• Assist in the implementation and training support for all new tools, resources, or applications
• Participate in the development and implementation of all new technologies or resources that integrate with the CRM
• Assist in identifying additional technologies or resources, as well as evaluating effectiveness of the current model
• Contribute ideas and strategies for automation and efficiencies through technology
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks
• Automate processes using Salesforce tools such as process builder, approval processes, flows and validation rules
• Assist in training new users, as well as training current users on new processes or technologies, and continue to grow the Salesforce skill set across the organization
• Document and track all customizations made in Salesforce
• Review upcoming upgrades and seasonal releases for integrated applications
• Work with leadership to develop necessary reports essential to production and the business
• All other duties assigned by CEO, COO or Director of CRM & Technology

• Bachelor’s degree required
• 1+ years of salesforce experience   
• Experience with Dataloader required
• Experience with Sales Cloud required
• Experience in business development/sales strongly preferred
• Implementation experience preferred
• Experience with Marketing Cloud with a focus on Account Engagement preferred
• Experience with CRM Analytics preferred
• Experience with Sales Engagement preferred
• Proven ability to analyze data and make recommendations for improvement to technology, processes, or CRM to leadership
• Ability to effectively complete projects or implementations processes
• Excellent written and verbal communication skills and ability to articulate complex processes
• Demonstrated experience in resolving issues, brainstorming, and problem-solving
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality preferred and ability to master new technologies
• Salesforce Administrator certified
• HTML coding preferred

Benefits:

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate.

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